My son used Purfect Properties to let his house while he was travelling.This was not a successful arangement, due to late payment of rent to my sons bank account by PP. The payments were due each month, but on very few occasions were they paid on time. The payments were erratically paid and it was next to impossible to tie payments up with the month they were due. When we requested a statement listing amounts paid and what it related to, PP were unable to provide one.
The commision charged by PP increased twice without any notice. We were constantaly ringing and writing to PP chasing payments, occasionally the office lady would answer the phone but was unable to help apart from passing on messages. But on the whole Derek Hall from PP ignored my attempts to make contact. I rang him so often that my phone provider made his number a "Freinds and Family" number. When the final tenant left the house after setting fire to it, we had difficultly getting the deposit returned, he spun a story about the deposit being held by a third party, when in fact he held the deposit all the time. Matters were only resloved after court action was instigated and then only at the very last minute. From the start to the finish of the problem it was seven months. From my experience I would not touch this company with a barge pole. I was unable to find PP registered with any professional bodies, therefore making it difficult to get any assistance. The whole affair was very stressful.