0% lettings valuation accuracy
0% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
May 30,2013
May 30,2013
2
people found
this helpful
this helpful
These people are crooks.
1) They did not secure my deposit and promised it as advance rent. They repeated this on other tenants.
2) Refused to return it to me and threatened a levy of £35 per correspondence when my tenancy ended.
3) The electricity and heating went out over Christmas. It was cold and dark!
4) The property was advertised as one that was to be cleaned weekly, but in reality was only cleaned once in two weeks or whenever there was a viewing.
5) They do not charge your utility bills properly and force one tenant to become the sole liable account holder for the gas bill. The gas is also disproportionate to the usage.
6) They detain whatever money they can from you without disclosing real charges.
7) They are not lawfully registered with the Ombudsmen schemes, so you cannot make complaints.
8) They have poor writing skills and make false excuses when explaining the reasons for their unlawful activity (e.g. the deposit must be secured for the entire house rather than the bedsit rented out to you, hence it is not possible to protect it)
1) They did not secure my deposit and promised it as advance rent. They repeated this on other tenants.
2) Refused to return it to me and threatened a levy of £35 per correspondence when my tenancy ended.
3) The electricity and heating went out over Christmas. It was cold and dark!
4) The property was advertised as one that was to be cleaned weekly, but in reality was only cleaned once in two weeks or whenever there was a viewing.
5) They do not charge your utility bills properly and force one tenant to become the sole liable account holder for the gas bill. The gas is also disproportionate to the usage.
6) They detain whatever money they can from you without disclosing real charges.
7) They are not lawfully registered with the Ombudsmen schemes, so you cannot make complaints.
8) They have poor writing skills and make false excuses when explaining the reasons for their unlawful activity (e.g. the deposit must be secured for the entire house rather than the bedsit rented out to you, hence it is not possible to protect it)
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd May 2016
reviewed by 'Semera'
16th Dec 2014
reviewed by 'Disappointed'
30th May 2013
reviewed by 'Angry'
Opening Hours
Address
Westken Estates
42 Gloucester Mews
Paddington,London
Greater London
W2 3HE
020 7610 0600
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,650 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 23,2016
May 23,2016
0
people found
this helpful
this helpful
Westken Estates Ltd was in Barons Court not in Gloucester mews that is far from Barons Court and definitely not in barons Court.
I have rented a flat from this company and enjoyed the accommodation. The service was very good. The review below is not ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 16,2014
Dec 16,2014
3
people found
this helpful
this helpful
My girlfriend and I rented a flat in West Kensington with another couple through Westken Estates. As soon as they had our money, our experience was terrible. They are reluctant to reply to emails and calls are vetted by a receptionist so you never speak ...
read full review
read full review
What agent could do to change your mind?
See description above.Attached Filesnbsp;
Comment on agent fees
See description above - the company is an opportunistic fee charger out to make extra cash where they can at the expense if their tenants.
Was this helpful?
Yes
Yes
May 30,2013
May 30,2013
2
people found
this helpful
this helpful
These people are crooks.
1) They did not secure my deposit and promised it as advance rent. They repeated this on other tenants.
2) Refused to return it to me and threatened a levy of £35 per correspondence when my tenancy ended.
3) The electricity and heating went out ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
