I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking down every few weeks with no sense of urgency by Freshwater to get it repaired given it was winter. As a result, they also tried to charge an enormous amount in works charges to replace it.
The block therefore got together to try to take over the right to manage (you need at least half the flat owners to do this). We managed to take over in the end but they fought us all the way and we ended up at tribunal two or three times at least. The works mentioned above are about to take place at roughly 1/3 to a 1/2 less than Freshwater attempted to charge us.
Freshwater remain the Freeholders but we are now free of their extortionate service and works charges. However, they have essentially pocketed our moneys for many many years and we are now left with a dilapidated building which will cost us even more to bring back to any kind of normal state of repair.