May 30,2013
By: 'hof100'
May 30,2013
18 people found
this helpful
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking down every few weeks with no sense of urgency by Freshwater to get it repaired given it was winter. As a result, they also tried to charge an enormous amount in works charges to replace it.

The block therefore got together to try to take over the right to manage (you need at least half the flat owners to do this). We managed to take over in the end but they fought us all the way and we ended up at tribunal two or three times at least. The works mentioned above are about to take place at roughly 1/3 to a 1/2 less than Freshwater attempted to charge us.

Freshwater remain the Freeholders but we are now free of their extortionate service and works charges. However, they have essentially pocketed our moneys for many many years and we are now left with a dilapidated building which will cost us even more to bring back to any kind of normal state of repair.
Was this helpful? Yes
By: Si
Jun 02, 2014
Thanks for your comments and feedback, much appreciated
By: hof100
Apr 29, 2014
Hi Si,

Freshwater are only the Freeholders and no longer manage the block so it is now much better. The managing agents are Brickman Yale and they are much better than Freshwater. They have replaced the boiler, improved the parking and have started sinking fund to enable them to afford works in the future. Much better bet for buy to let than previously I think.

The service charge is roughly £1800-2000 a year for a 2 bed flat. There are no legal costs as we won the fight and the residents paid for this themselves by forming a Right To Manage company and contributing to fund the case against Freshwater, it did not come from service charges.
By: Si
Apr 29, 2014
Interesting, thinking of buy to let in the block. The Freshwater thing completely puts me off. I was told by an agent that Freshwater still manage the block (in addition to owning the freehold) is this the case?

What are the service charges like realistically say over a few years with all these added legal costs - what could one expect to pay on average?

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Freshwater Property Management

Vivian House 166 Hampsted Way Golders Green, London
Greater London
NW11 7YE

020 8455 4685

Opening hours

Find the Best Agent to
Sell or Rent Your Home