Diabolical customer service. Refused to forward an offer to vendor unless I came to see their in house mortgage adviser. As soon as you tell them you do not want mortgage advice, and are not interested in the £1000 buyers incentive, (which involves you using their mortgage service and conveyancing), things turn sour. Was told I was being difficult because I would not come into branch for mortgage advice there and then. Never have I had an agent refuse to forward an offer. Wm H Brown are not interested in selling houses, only in getting kick backs from their other services, which they link sell to people by using bullying tactics and speaking to you in a vile manner. SELLERS BEWARE, WILLIAM H BROWN WILL SCARE OFF POTENTIAL PURCHASERS WITH THIS BEHAVIOUR.
What agent could do to change your mind?
Stop using pushy sales tactics, listen to people and respect individuals wishes about which of your services they wish to use.