May 29,2013
By: 'Jay1ed'
May 29,2013
5 people found
this helpful
I would not recommend Accommod8 to ANYONE looking for good student housing. We didn\'t have heating or hot water for the 2 winters we were using their property and when I confronted them they said they were looking in to it and that in her own words \' could boil the kettle to wash the dishes in\'.

As we had no heating we all bought electric heaters but they didn\'t give us extra electricity allowance. At the end of the tenancy they took all our deposit and charged us an extra £200 for curtain cleaning only to find notice when we drove past the property that they had replaced the curtains!

They also left us with one small freezer for 7 people and tried charging us for a professional oven clean even though they had told us we wouldn\'t be charge because they were testing the company!
What agent could do to change your mind?
The agent could reply to our emails and should not leave it to the tenants to contact sub-contractors to sort out problems. Sub-contractors who never return calls and very rarely answer.
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Was this helpful? Yes
By: The accommod8 Team
Jan 03, 2014
Dear 'Jay1ed',

We are sorry you have had a less than acceptable experience with accommod8.

We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy.

We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review.

We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for.

We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned.

Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit.

To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed.

The FAQs and Complaints Procedure can be found here

accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures.

Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance.

Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service.

The accommod8 Team

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The Basement, 66 Mount Pleasant Liverpool
L3 5SD

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