Complete cowboys. Avoid like the plague, or more so.
I first arrived at the property to find it to be a complete tip, everything from the previous tenant\'s discarded underwear, bog roll, cannabis grinders and cat fur amongst the furnishings and drawers. No effort to clean the property had taken place at all.
It soon became apparent that the shower, central heating, window blinds, fridge, cooker, and numerous other things didn\'t work at all. The fire extinguishers were spent, light fittings didn\'t work, and there were increasing damp patches coming through where they had been painted over.
Getting them to fix anything was beyond a joke. They promised the world, and never delivered. Eventually the considerable damp problems were located to a roof which should have been replaced some decades ago, and whilst the landlord got quotes from roofer after roofer to find someone who would do it on the cheap, rubble was continuously falling from my bedroom ceiling as I slept for several months.
They also eventually decided that central heating not working at all should be fixed, so they sent a man with no english and a second hand boiler to replace the boiler. Half way through the job, he did put it cigarette down for two minutes to explain that he didn\'t really know what he was doing as he wasn\'t a trained plumber (or CORGI registered for that matter), so to excuse him if it was taking a while.
On one occasion I returned to my flat from London to find my things were all over the place, and a few minor furnishings (such as a computer chair etc) were gone. I was going to report this to the police, but baffled as to why they took furnishings and left the iMac, TV etc I called Tiger. They explained it was one of their members of staff, but have never explained why they felt this was appropriate.
As I write this, for seven months I have had a significant damp and mould problem in the bathroom. I have sent email after email, but their response is simply that the landlord is trying to find someone to fix it cheaply as all quotes so far have been over £1k. I don\'t think this is acceptable. When sending further emails, the Chief Executive, a Mr Nigel Loughtman, simply called me "impertinent".
Obviously I have decided to move out. They have tried to have viewings in my absence, but since the theft of property incident I do not wish for them to come into the property in my absence, so ask them to seek to agree times for viewings with me so that I can be in. They have refused to do this, and simply state that these viewings will happen with or without my consent, which is totally against the law. On one occasion I refused a viewing as I was in bed having been released from hospital that day, having just had an operation. Again, they simply stated that the viewing would go ahead anyway, and that they would "try not to disturb me too much when in my bedroom".
I could go on, these are just the highlights of frankly a shocking cowboy company only interested in taking your money and nothing else. They are well known to students in Manchester, and I have heard several similar stories elsewhere. Please don\'t make the mistake of innocently signing a contract into which you are tied for twelve months, and putting up with damp, rats, people routinely popping in when they feel like it and taking furnishings, and routine six month waits (if you\'re lucky) when something goes wrong.
What agent could do to change your mind?
Replace the entirety of the staff with competent individuals, stop trying to do everything on the cheap, learn the laws within which you are supposed to operate, and get some business ethics. How this business is still going I will never understand.