May 28,2013
Minithumbup
Lucy Brabin
By:
May 28,2013
8 people found
this helpful
Lucy Brabin was polite, hardworking and efficient. The sale completion didn\'t go smootly due to various issue with the chain, however Lucy was always chasing, kept us informed througout and her positive and happy demeanour made things seem much easier.
Was this helpful? Yes
By: Express Customer Care Team
May 29, 2013
Thank you for this great feedback and for identifying Lucy by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. We are thrilled to have provided you with such a memorable experience. Feedback on where we have delivered a great customer experience is always very valuable to us. Thanks again. Warm Regards


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