I discovered this website a few weeks ago when i was having problems with Braemore and i have to say i agree with nearly everything here. the people at Braemore when you eventually get them on the phone are lovely and tell you they will do it that very moment/straight away. this i have learnt after several phone calls is a way to get you off the phone and they never do it until you hound them to do it. i have tried to send emails and they rarely respond to these and i have to call most of the time to chase this up and you get the excuse of i was away from my desk.... for 2 days! i did complain to the customer services department and even they took a long time to come back with no out of office on their email. i have used other agencies in the past but Braemore were by far the most problematic and they dont seem to know what they are doing and they appear to have a very high staff turnover which is never a good thing. all in all please pay attention to other peoples complaints they are true and do not use Braemore to rent your apartment as sadly you will regret it and i should of known when i had to chase them up to tell them last year they hadnt taken the rent out of my account!