May 28,2013
Minithumbdown
Heidi Ansell
By:
May 28,2013
0 people found
this helpful
I am renting a three story town house. I am paying the full rent on my own and not on any housing benefit at all. They checked my reference and went through all my financial status for credit check before the contract being signed. I moved in last December. However the female staff called me last week saying the routine check was overdue. She told me to come on Tuesday which is today. I had to take a day off at work for this. When she came, I told her that I never had this routine check with any other agents. She told me this routine check will be every quarter, and they do this for all their landlord customers. I asked her back what about the tenants? I feel that this procedure is too interfering especially when there was not a single trouble or problem with the house. I couldn\'t find any clause about this quarterly procedure on my contract either. This female staff went into every room of the house. In a couple of hours after she was gone, she called me saying that she didn\'t see the bathroom and asked me to take a picture and send that to her. I am not sure I can live here any longer with the quarterly inspection thing.
What agent could do to change your mind?
They have to realise that they need to act on behalf of the tenants too. No tenants, no profits for them.
Attached Files
Was this helpful? Yes
By: Heidi
Oct 31, 2013
It is Keys Residentials company policy to inspect managed properties on behalf of our landlord and adequate notice is given to the tenant, in line with the tenancy agreement. It also gives the tenant the opportunity to raise any concerns they may have.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.





Keys Residential Ltd

30 Coombe Road Kingston upon Thames, Kingston Upon Thames
Greater London
KT34QA

020 8949 248

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property