May 28,2013
Corinne Bailey
By: 'Maria'
May 28,2013
42 people found
this helpful
The s were helpful from the start. However they charged us 250 administration fee, which in my view is a lot of money for the service they offer. They also charge any additional costs, for instance 60 pounds to visit the house if anything needs to be fixed.

Also, one member of staff was unfriendly to me today (Corine, red haired lady).

(it must be said that the house was in very good condition, but we are paying nearly 600pounds a month)
What agent could do to change your mind?
Cheaper administration fee Friendlier staff (Corinne, red haired lady) was very unfriendly today
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Was this helpful? Yes
By: MD
May 29, 2013
Thank you for your kind review. I am sorry if you felt Corrine was impolite, please be assured this was not her intention.

You were not charged £250 administration fee. Please contact the office for another breakdown of the costs that explains what you were charged, we are more than happy to supply you with another copy.

No tenant is charged for a contractor to attend a property, unless the reason an item that requires attention is the tenant's responsibilty. I am not sure why you would think that this is the case. Our fees are clearly itemised in the tenancy agreement.

I am pleased you like your new home and hope you enjoy living in our Client Landlords property.

Managing Director
By: MD
May 28, 2013
Thank you so much for the kind review. We are sorry if you felt Corinne was rude to you today, we can assure you it was not her intention. For clarity, we do not charge for a contractor to attend to mend anything if it is the Landlord's responsibilty. A tenant could be charged if a contractor sent an invoice where the tenant has broken something or if the issue was something that is not the Landlord's responsibilty.
We did not charge you £250 administration fee. Please contact the office for a breakdown of your costs.
We are pleased you like our Client Landlord's property and hope you enjoy living there.

Managing Director

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Underwoods Town & County

6 Sheep Street Wellingborough

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