We were told that to rent a property through ReedsRains we needed to pay £100 fees to cover credit checks and drawing up of the tenancy agreement. We also needed a guarantor.
We paid the £100, provided all proofs, passed the credit checks, provided a guarantor who was deemed eligible to stand on out behalf.
The day before we were due to sign and move our guarantor contacted me and tell me the guarantor agreement he had received stated if he were to die the responsibility would automatically be passed onto his next of kin. This was not ever mentioned to us when we started procedings otherwise we\'d have declined dealing with tis agent. My guarantor said he was more than happy to stand for us but wasnt prepared to put the burden on his family if the worst should happen.
The agent would not budge on the clause causing the problem, so we were told we were no longer able to sign the following day unless we could get someone else to agree these ludicrous terms at short notice.
We ended up in a right pickle, not able to move, nearly homeless because of this and asked for our £100 to be refunded or at least part of it as the agent should have declared the terms of a guarantor, the fact we needed to have an agreement with a family not just a guarantor as stated.
I contacted the manager of the branch to start a compalints process but so far in 2 months have been ignored. Terrible service, and underhand, devious tactics.
What agent could do to change your mind?
Mention this in the first instance before we got serious about renting from ReedsRains that our guarantor would need to sign to agree to have the responsibility passed to next of kin should they die. Look at the unreasonable clause and have it ammended to be fair especially considering we have done everything asked of us and were ready to move the following day.
Alternatively offer us the ‚£100 fee back as the tenancy was never drawn up or at least part of the ‚£100.