To be honest, So far, the whole thing has been excellent at every level. I have dealt with lisa-jana particularly and she has been totally on top of everything and kept me in the loop with in relation to new SGW tenancy. This differs from my previous agents who were rubbish. This is the type of service that living the other side of the world i need. You also have an office here in HK which i can go in a shout, if things go wrong. I have been using B&R for a number of years on one property after the other agent used forgot to pay the service charge and ground rent, leaving me with county court judgements. I assumed with the money he received he dealt with that. Anyway the change was a good decision.And then in deceber last year my boiler blew up and the other agent refused to do anything until i sent them £5000, it was a friday night in tokyo at that time and i was at an xmas party, just ridiculous. anyway benham and reeves stepped in and dealt with everything and it has been a seemless transaction so far. Everything is working a treat and long may it continue. The girls have been great, Thank you.