I thought our estate agent Emma was fantastic she kept us updated the whole way through the application and organised all of our references etc... she was really helpful with any queries we had and was able to give us advice. She also always got back to us quickly. The estate agents themselves seem ok although they require a lot before you can rent with them and although we were told before the viewing that they require a guarantor for all tenants the information needed from the guarantor is quite excessive, they also required credit checks, character references for the tenants and guarantor, work references for tenants and gurantor and a previous landlord reference, we also had to show our contents insurance, payslips and any other form of income e.g. tax credits we often felt it would be easier to rob a bank than rent our house. We had a couple of occassions where there was miscommunication amongst the staff but it was resolved very quickly. Overall the quality of the staff was excellent and they processed everything very quickly which meant we moved in within 3 weeks of viewing the house.