Beside making alot of false promises, the major problem is their dishonesty.
At the end of our horrible tenacy (details not covered here) the landlord wanted us to pay for their decoration and maintainance fee which is completely nonsense, even though the agent (specifically Mr Miah) know its the landlord\'s fault and still helps the landlord. (I suppose they have advantage transfers). But this is not the main part.
The main part is during our evidence submission to the deposit protection service, we got to read the evidence submitted by the landlord (which is written by Mr Miah), the submission is full of lies, dishonesty, things we have never said, we can hardly believe what we saw and was very disappointed that how Mr Miah lied about everything since he seems to be a good person outside.
SN estate brings dishonesty to a whole new level, trust me you would never want to have anything handled by them.
For those who want to know the outcome, we got our deposit back, full amount.
What agent could do to change your mind?
Horrible horrible agent, we are very upset by them, they should treat cases like this in a neutral manner and provide truth instead of lies.