May 24,2013
By: 'jc'
May 24,2013
6 people found
this helpful
We almost rented a property from Hadden Rankin last year and the experience was really, really appalling.

To start with, we had it in writing from them, via email, that we would be viewing the property at 10.30am on a Saturday. When we arrived, on time, for the viewing, there was no viewing agent to meet us. We were shown around the property by some very nice, but surprised tenants, who had obviously not been notified of the appointment.

When we got in touch with Hadden Rankin the following week to reserve the property, they lied to us, insisting that a viewing agent had been present.

Because we liked the property, we proceeded with the rental application, giving them a deposit to secure the flat. After taking our deposit, they informed us that our lease would be for 6 months, despite the fact that they had advertised the property as a long-term let (defined as a term greater than 6 months). Since the flat was an unfurnished, 4th floor property, this was not only disingenuous of them, but also unreasonable. Tenants cannot be expected to move all their furniture and belongings up four flights of stairs without the security of a long term letting agreement.

Following some pretty lenghty discourse, they finally offered us an 11 month lease, saying that the owner \'might want to come and use the flat during the Edinburgh festival\' and so, would not grant a 12 month lease.

As if this were not already ludicrous enough, they then began to make all sorts of unreasonable financial demands. We are a young couple, just starting out, but we offered guarantors with combined salaries exceeding the value of the property. Hadden Rankin did not seem capable of rationally considering anything we offered. They wanted three years worth of accounts. At one point, they suggested we pay 6 months of rent upfront, which, I\'m pretty sure, is not legal.

We had both previously rented (and in the case of my partner, even owned) property before in Edinburgh. Nothing seemed to count. Ultimately, the woman in the Property Letting Department went completely silent and a few days later we received a curt, condescending email from the Letting Manager, informing us that they had decided not to take our application any further.

We got our deposit back, but only because we knew our rights and had the law on our side - they had backed out of the agreement, not us.

This entire saga took three weeks from start to finish and it was utterly draining. We went on to rent a comparable flat from a superior agency, with no problems whatsoever and really, we were just glad that we will never have to deal with Hadden Rankin ever again. They were both inept and unpleasant to a truly staggering degree.
Was this helpful? Yes
By: Liam S
Jun 10, 2014
Hi JC,

I would first like to apologise for your experience and categorically state that this is not the norm at Hadden Rankin. We pride ourselves on the personal professional service that we offer and regret that your experience has not lived up to our normally high expectations.

I think in this case there was unfortunately a break down in communication between the two parties and the fact you and your partner were newly self-employed without an accountant caused a number of stumbling blocks. We must try to do what is best for both the tenant and the landlord and regrettably in this case it was decided it wasn't quite the right match.

We are sure if you had moved passed the application process you would have been happy with the service provided; in a recent survey Hadden Rankin had a recommended ratio of 95% and this is the service we expect to offer.

Again I apologise for your below par experience and hope that you will not hesitate to give us a second chance in the future.

Kind Regards,


Hadden Rankin

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Hadden Rankin

5 Dalkeith Road Mews Edinburgh
City of Edinburgh
EH16 5GA

0131 667 7409

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