I have been letting with Braemore for about 4 weeks now and have found them (and the LL) to be completely and utterly useless, careless, unprofessional and lacking any human qualities.
They have been SO BAD I HAVE EVEN OFFERED THEM OVER £1000 TO LET ME OUT THE LEASE - THEY HAVE REFUSED THIS!! UNREAL!
On Day 1, i had to visit their offices in order to get some things done as when i entered THE PROPERTY HAD NOT EVEN BEEN CLEANED! Now - 4 weeks later there are STILL issues outstanding that i reported on Day 1! The property is infested with bugs and still is - the list of issues is endless.
You can hardly ever/NEVER get them on the phone - emails take forever and they are so arrogant and then change their minds about things even although they agreed to them previously.
My Advice would be to not use them at any cost - use another reputable company in Edinburgh - do a search for reviews also.
I will also be looking for others in a similar situation to join together to form an Action Group - just email me here - email@example.com - i have also got a few domain names and will begin building some websites to help warn off other potential tennants.