I contacted this agent and arranged a viewing as i am looking to buy a house. Lee was running late and did not even call to say that he is running late whcih i consider to be disrespectful. When i phoned teh branch, teh gentleman at the branch did not know where Lee was except for saying he is coming. I waiated for half and hour and then left.
Next day Lee left a phone message and sent me an email asking for feedback on the property. I thought that was strange as he did not seem to know what he was doing?
Following day i phoned as i was due to see some more properties with him the following week. While talking i asked Lee to let me know if he is running late. To my surprise he rudely said that since i will be driving i will not be able to call you. Which is strange considering the claim on service delivery that they make.
I said surely someone in your office can call the customers to worn them if your diary is running late etc.
I also mentioned that it was strange that he was late, did not show me the property, yet wanted a feedback which shows he did not know who he showed the house to and who he didnt.
He told me that i cannot tell him how to do his job and hung up teh phone on me.
In my frustration, i emailed Ben Flegg as i appreciate he is the branch manager.
He did not even bother to respond which means they dont care about the customer.
Will i go to them again? I dont think so.
It is strange that these guys in their effort to convince me to sell my flat through them were making all claims of being the best, yet on very first experience of their service, all I got was disrespectful behaviour, non responsiveness and rudeness.
Well judge for yourself. Is the manager any different if he does not care about the customer????
What agent could do to change your mind?
If they were running late in viewing, they should have phoned to tell me so. or asked to reschedule.
When I phoned them asking where the agent was while i was waiting for him to show up, the office staff should have advised me correctly instead of making me wait.
Lee should have known who he showed which property instead of chasing me for feedback when he did not even show me the house.
He should have been respectful and apologetic when i asked him to let me know if he was running late for viewing next time.
Ben shoudl have followied up on my email and contacted me with an explanation.
Ben should have assured me that Lee will be spoken to about his rude behaviour.
They should not claim good service when they surely do not provide it, nor care about their customers.