Dear Cas,
I have searched all of my Email items & files, trying to find your email of complaint, there is no record of me ever receiving this? I have searched the email address you registered with; did you send the email from the same address? Please can you resend the original email?
My email is [email protected] I did in fact hear Lee provide you with this address.
I appreciate your feedback regarding Lee's late attendance to the property viewing on 18/05/13. I had made mention to Lee previously that I felt he could become over stretched purely by the volume of viewings on this particular day, in hind sight it was a bit unrealistic to book so many viewings! Lee is particularly keen when it comes to showing all potential buyers properties that have become newly or re-available not wanting to disappoint any potential buyers.
It was in fact me you spoke to several times, however I could not speak to Lee every time you called, enquiring to his whereabouts. On the one occasion I did make contact with Lee he said he was on route but in heavy traffic. This was relayed to you several times.
We have discussed this matter and have taken on board your comments.
Ben Flegg

Hello Cas,

Thank you for your feedback, I have taken on board your comments.
On Saturday I was running late on this very busy day, this is partly my fault for trying to please all of the applicants who had requested viewings on this particular day, Mainly due to heavy traffic on the Bath Road, Saturday afternoons can be particularly busy with congestion from the large shopping out lets that make the Bath Road even harder to travel along over the weekend people know this who live locally.

Our feedback is carried out every morning for our vendors and buyers, we had a good responses from Saturday’s viewings and had two acceptable offers agreed, from the applicants that could spare the time to wait. These viewers were understanding of this as they too had experienced the high volumes of traffic, and viewed the property with no complaints.. Mr Abubakar had also shown good interest when viewing the property, I had confused this with your sir name Mr Abdullah you were asked for feedback in error.


I think you saying that I “rudely replied” is far from the truth, not in keeping with my tone or manner, nor my character. An explanation and apology were clearly not acceptable to you on this occasion. I personally supplied you with the reviews on Allagents for the very reason I have so many recommendations from clients, and no complaints in the past four years working for Glenn Flegg & Company and never a bad comment on this website, I feel you have used this to personally discredit me because I was unable to communicate while driving to the address, explaining my actions for a situation that was out of my control.

I will respectfully forget this matter, and hope you can see past my lateness on this occasion. we can then move forward finding you a good a property. I will however learn from this situation and cease driving to communicate with colleagues based in the office giving longer approximations of arrival times.

Kind Regards
Lee Evans