Well where do i start. Users Fox and Simeon i could have written your issues myself.
Lack of communication between head office and the local branch is a major issue.
First tenant that RR put in - paid 6 months up front. No problem. After a few months we started getting messages from neighbours of the property. Police were called for disturbances. They found no problem we were told by RR. We were given reports of inspections by RR and told everything is fine and all looks good. Well how wrong we were to believe RR. Its as though they were saying they did the inspections but didn\'t really. We went into the house when the tenant had vacated (owing 3 months rent subsequently) and found that door frames had been ripped off, the tenant had decorated to an atrocious standard, plug sockets that had blanking plates on had been ripped off. Carpets had been badly soiled. In fact we have had to spend thousands because of that, redecorating the whole house to get it into a state that is live-able. But RR had said that all was OK!!!
We were willing to give them a 2nd chance and they found a new tenant who were due to move in this Friday. A few weeks ago when we started looking for tenants again RR arranged the Gas/Elec inspections ready. We weren\'t informed of any issues and assumed all was OK. 4 days before the new tenant should be moving in we got a phone call off RR saying that a couple of things failed the inspection and needed to be sorted else the tenant cannot move in. And had the gall to get stroppy with us as it may delay the new tenants. Well if they have told us when the inspection happened the work would have been done well in advance. Hence to say with that and the very high costs that we have discovered (out of 6 months rent we would only see about 3.5 months money at the most) we have told them to stick it where the sun don\'t shine!!
It just seems a shambles of an operation that take your money and do very little for it. Avoid at all costs!