Thomas Property Group
Chester, CH1
4/5, 65 reviews
72% recommended
100% sales valuation accuracy
100% sales fee satisfaction
63% lettings valuation accuracy
74% lettings fee satisfaction



Property Features

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“I can honestly say, in my 10 years of renting properties ......”

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May 22,2013
Minithumbdown
By: 'Tenant'
May 22,2013
15 people found
this helpful
I can honestly say, in my 10 years of renting properties across the country, I have never come across a letting agent who are so unprofessional in their work.
Not only do they attempt to rip of tenants at every given opportunity, they also don't know about their own industry regulations, rules, or how to stick to their own contract agreements.
I hope this review is read by at least one potential landlord, or tenant, to warm them off. There are many decent letting agents across Chester who will care for you as a client or a customer and not treat you as a way to make additional, unlawful money.
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Opening Hours
Address

Thomas Property Group
Grosvenor House 13 Grosvenor Street
Chester
Cheshire
CH1 2DD
01244 311 119

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £140,000 £625,000
Lettings 63% 74% £350 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 33 12 4 0 3 1 1 4
Areas covered
  • CH1
  • Cheshire
  • CH2
  • Wales
  • CH3
  • Wirral
  • CH4
  • CH5
  • CH6
  • CH7
  • SY14
  • CW6
  • SY13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS Property Redress Scheme
Latest Properties

No Properties

“They made the process very easy with clear co......”

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Oct 08,2023
Minithumbup
Ashley
By: 'Luke'
Oct 08,2023
0 people found
this helpful
They made the process very easy with clear communication throughout. Wouldn’t hesitate to use again....
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“Thomas Property Review...”

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Oct 04,2023
Minithumbup
By: 'Luke W'
Oct 04,2023
0 people found
this helpful
So far the process has been very straight forward and easy. Communication from the Thomas Property Group has been very good. Therefore making the process easy to deal with....
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“Avoid this Company at all Costs!I had to rep......”

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Aug 02,2023
Minithumbdown
Kirsty
By: 'John'
Aug 02,2023
1 people found
this helpful
Avoid this Company at all Costs! I had to report TPG to the Property Redress Scheme after they were paid £1860 by my former tenants to re- market the property for leaving their tenancy early. Despite TPG having already agreed to charge me half this amount, ...
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“. Team effort....”

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Mar 26,2023
Minithumbup
By: 'Keith'
Mar 26,2023
0 people found
this helpful
Excellent service throughout my stay. Team effort, everyone’s response always positive. Highly recommend Thomas Agency Chester to any prospective client....
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“Knowledgeable efficient and on hand advice wi......”

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Mar 22,2023
Minithumbup
Ashley
By: 'Jeni'
Mar 22,2023
0 people found
this helpful
Knowledgeable efficient and on hand advice with a smile! Nothing was too much effort with constant communication great job thanks...
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“Terribile experience. I will never use Thomas......”

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Dec 09,2022
Minithumbdown
By: 'Sara Sodero'
Dec 09,2022
1 people found
this helpful
Terribile experience. I will never use Thomas Property again. Going for house hunting I will never purchase a house through this agency....
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“Ashley has been wonderful. She is quick to re......”

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Nov 13,2022
Minithumbup
Ashley
By: 'Lani'
Nov 13,2022
0 people found
this helpful
Ashley has been wonderful. She is quick to respond to queries and has helped everything run smoothly. Thank you! We would also like to thank Phoebe for all the help she provided at earlier stages....
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“Positive communication has been consistent an......”

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Nov 02,2022
Minithumbdown
Sue
By: 'Joanna Bannon'
Nov 02,2022
0 people found
this helpful
Positive communication has been consistent and real flexibility in terms of visits and availability was provided. Staff have a friendly and informative approach...
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“Thank you so much for all of your help! I'm s......”

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Sep 29,2022
Minithumbup
Martin
By: 'Elizabeth'
Sep 29,2022
0 people found
this helpful
Thank you so much for all of your help! I'm so grateful and couldn't be happier with the way everything worked out....
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“Positive expierence with Thomas Property Group...”

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Sep 16,2022
Minithumbup
Ashley
By: 'Volodymyr'
Sep 16,2022
0 people found
this helpful
I would like to share our really positive expierence to rent the property with Thomas Property Group. All stages were done at very professional and customer oriented level from property viewig stage untill keys hand over. Thank you for the great service!...
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“From start to finish great service friendly ......”

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Jun 29,2022
Minithumbdown
Ashley
By: 'DP'
Jun 29,2022
0 people found
this helpful
From start to finish great service friendly staff nothing is to much trouble. they get back to you as soon as they can if they can not take you call. letting a property from them was all done by email and was completed without any ...
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“Excellent service. I called and spoke to the ......”

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Mar 24,2022
Minithumbdown
Carrie
By: 'tina'
Mar 24,2022
0 people found
this helpful
Excellent service. I called and spoke to the property manager Carrie she was very helpful and nothing seemed to much trouble and she was very polite and pleasant she gave me all the information and latest updates about the changes to Welsh legislation....
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“Without a doubt the worst letting agent...”

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Mar 04,2022
Minithumbdown
By: 'Anonymous'
Mar 04,2022
1 people found
this helpful
Without a doubt the worst letting agent in the history of letting agents. Rented a property for 3 years and any issue took months of emails and calls to resolve . Only time they’ve shown interest is in when we moved out and they tried to ...
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“AMAZING TEAM ALL TOGETHER...”

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Nov 24,2021
Minithumbup
By: 'Helz'
Nov 24,2021
0 people found
this helpful
I have been a tenant with Thomas Property for almost 3 years and for those 3 years they have been nothing but AMAZING!! The whole team at the office are so kind,approachable and always straight on it to sort any general issues that pop up at ...
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“Worked hard to make our sale happen. Did what......”

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Jul 04,2021
Minithumbup
Michael
By: 'Anon'
Jul 04,2021
0 people found
this helpful
Worked hard to make our sale happen. Did what they said they would. Friendly and approachable. Very happy all round....
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“Selling Property Review...”

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Jun 29,2021
Minithumbup
Michael
By: 'Conor'
Jun 29,2021
0 people found
this helpful
I can’t recommend Thomas Property group enough to anyone looking at buying or selling a house. We used them to sell our flat and they were professional and efficient from start to finish. Immediately from our first meeting with them to discuss selling our ...
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“The Thomas Property Group provide an excellen......”

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Jun 24,2021
Minithumbup
Michael
By: 'Scott'
Jun 24,2021
0 people found
this helpful
The Thomas Property Group provide an excellent service and are great at communicating and offering advice. Michael was the main point of contact and he was very helpful and always ready to provide information. Both the sale and purchase went smoothly thanks to his experience ...
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“I would recommend Thomas Prop......”

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Jun 12,2021
Minithumbup
Michael
By: 'Magdalena'
Jun 12,2021
0 people found
this helpful
I have bought my property through Thomas Property Group. Everyone in the Waverton branch was very helpful, especially Michael who was very professional and kept me well informed throughout the process. I would definitely use Thomas Property Group in the future. Thank you for making ...
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“Excellent...”

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May 13,2021
Minithumbup
Kirsty
By: 'Greg'
May 13,2021
0 people found
this helpful
Great service with friendly people who were incredibly helpful. There was always an answer to our questions and the move was as easy as it could have been....
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“Would recommend and would re-use them as renter!...”

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Apr 23,2021
Minithumbup
Kirsty
By: 'Alex'
Apr 23,2021
0 people found
this helpful
Thomas Property Group have been a great company to work with. They have been incredibly helpful, responsive and reactive when needed. I'm very meticulous with contracts and agreements etc and they went through every question I had, did walk throughs of the property with me ...
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“We have let a property in Chester for a numbe......”

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Mar 23,2021
Minithumbup
Kelly
By: 'Sue'
Mar 23,2021
0 people found
this helpful
We have let a property in Chester for a number of years using Thomas Lettings as our agent. They have always acted in our best interests. Responding to ours and tenants requests promptly and efficiently. I would have no hesitation in recommending them. Their staff ...
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“I have used Thomas Property Group on a number......”

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Feb 25,2021
Minithumbup
Kirsty
By: 'Andy C'
Feb 25,2021
0 people found
this helpful
I have used Thomas Property Group on a number of occasions of the last year and have always been impressed at the high level of service that they provide. The lettings team Paul, Sophie & Kirsty have always gone above and beyond to ensure that everything ...
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“Excellant service in these difficult times....”

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Jan 16,2021
Minithumbup
Kirsty
By: 'Skip'
Jan 16,2021
0 people found
this helpful
We were tenants relocating from London to Chester around Christmas and New Years Eve. None of the other agencies wanted to know about us. One prominent agency took a phone message twice and I was told that 'the letting team' would get back to me'. ...
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“Superb Service!...”

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Dec 10,2020
Minithumbup
Kirsty
By: 'gary'
Dec 10,2020
0 people found
this helpful
We rented a property through Thomas Property. Superb service with a friendly smile. The process from start to finish was second to none and I would recommend Thomas Properties to anyone!...
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“Martin and his team did an outstanding job at......”

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Dec 05,2020
Minithumbup
Martin
By: 'Chris'
Dec 05,2020
0 people found
this helpful
Martin and his team did an outstanding job at selling my home in just 8 weeks. Fantastic service from start to finish. Highly recommend using them to sell your home...
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“Fantastic company to deal with, all staff are......”

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Nov 11,2020
Minithumbup
Sophie
By: 'Donna'
Nov 11,2020
0 people found
this helpful
Fantastic company to deal with, all staff are very friendly, helpful and easy to talk to. Sophie especially was very helpful in finding us a property to rent....
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“Great service!...”

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Sep 01,2020
Minithumbup
Sophie
By: 'Arti'
Sep 01,2020
0 people found
this helpful
I have been dealing with Sophie from the start of my tenant application and she has been nothing but professional and friendly. Every question I had about the property was quickly responded to by Sophie and Kirsty!...
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“Easy process but Dirty Property...”

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Jul 27,2020
Minithumbup
Kirsty
By: 'Tom'
Jul 27,2020
0 people found
this helpful
Moving in process and communication from Kirsty was good. She was really nice and got everything moving as quick as possible which was a big help. However we've moved in to a dirty property which was unwelcoming. If it wasn't for the fact of how ...
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“Efficient and helpful service...”

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Jul 21,2020
Minithumbup
Kirsty
By: 'Howard'
Jul 21,2020
0 people found
this helpful
Efficient and helpful service, helped us get the home we wanted in an ideal location. We were moving with little knowledge of the area and quite stringent requirements for what our future home needed to have. Even during the pandemic, they were able to provide ...
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“Overall a pleasant experience renting from Th......”

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Jul 16,2020
Minithumbup
Kirsty
By: 'Susanna'
Jul 16,2020
0 people found
this helpful
Overall a pleasant experience renting from Thomas lettings. Thank you Paul and Kirsty for all your help with the property....
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 20/03/2023, 12:07 PM by Stuart Thomas
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:

Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE

And/or by email at: [email protected]

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service

2) What you would like us to do to resolve it

3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.

In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.

The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.

In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.

The Property Redress Scheme contact details are as follows:

Website: www.theprs.co.uk
By Email: [email protected]

By post at:

The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ

Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. [email protected] www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 11:07 AM 20/03/2023 by Stuart Thomas

Awards won by Thomas Property Group, Chester CH1 2DD



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