I pretty much received the service i expected from such a big company, i was kept in the loop often enough, and some times i was kept ahead of the estate agent from my solicitor or mortgage adviser, but this was only a phone call ahead or max an hr. so all in all i was happy with the speed i was kept informed from Andrea. I was grateful for the help she provided in getting the house we wanted to purchase for the price we wanted, however when it came to the sale of our own house we where drastically let down. 3 estate agents all came with the same value, however this being the case, i would assume they would use the same method as surveyors to get an accurate and realistic price, which would match what a mortgage company would lend. we were told to put the property on at £110,000 , agreed a price at £102,000 but then the property got surveyed at £89,000. i do not blame the estate agent but at the same time can not help feeling led on by this glory price.
Andrea did her job very well, i feel manning staintons house valuer massively let us down.