I have been tenant with the Outlook for more than 2 years now. Pretty satisfied with the service they provide. I particularly want to mention Kieran. Two days ago I had an emergency problem with boiler pipe burst. Kieran was very prompt in reacting, and thanks to his actions it was fixed within few hours of his knowledge. In general, Kieran is very helpful, resourceful, and pleasant to deal with. It\'s thanks to agents like Kieran that I am giving Outlook an "excellent\' rating today. Highly recommend Kieran and the Outlook.