I have recently moved out of a property managed by Life Residential in Deptford Bridge and, having completed one year of living at the property, I felt that it was important to warn potential customers well away from dealing with Life Residential. To summarise, they are dishonest, sloppy, grasping and overall unpleasant to deal with.
Upon moving into the property I found it to be in a generally poor, dirty and uncared for state. There was water damage and splitting in the windowsills, mould in the bathroom, broken floor slats and moulding falling away from the walls. There were plastic coat hooks pulled away from the walls leaving ugly plastic lumps, threaded door handles, severely burned and dirty cookers, dirty, broken or unsafe appliances a promise to fix these problems. I was also informed that the furniture in the property could be removed as it was dirty, chipped, broken and in some cases mouldy.
I was informed that these problems would be fixed. They were not. After two visits by their cadre of "professional" cleaners, the place remained in a state of total disarray, with dirt, mould, damp, chipped furnishings and a host of other problems. The vacuum cleaner was¢â‚¬Â¦oily, greasy an it was plain that it had never been cleaned. The microwave was sickening and the inside looked like it had never been cleaned. Also, Debbie Wood then came back after stating that no further works would be done as it was ¢â‚¬Å“up to Life Residential's acceptable levels¢â‚¬Â she then confirmed that the furnishings would have to stay and that she ¢â‚¬Å“had no recollection of ever promising to allow the removal of furnishings¢â‚¬Â.
I spent a year in that property. When there was a leak, I had to fix it myself as their repair person never turned up despite repeated requests. When there was mould in the window ledge left from rising damp, Debbie confirmed that it would be addressed. It never was. When the piping under the sink leaked, Debbie confirmed that someone would be around to fix it. No one ever came.
At the check-out, Serena tried to charge me for breakages that had never occurred such as the replacement of a rug which was still in the property which had been given over as broken, for the water damage, which I had reported and which had never been addressed, for the door handles which I had reported as threaded and or a litany of other problems. They tried to overcharge, retain deposit, cheat, swindle and grasp every penny they could in a horrible and dishonest manner.
I will NEVER deal with these people ever again and will steer everyone I can away from these people. They'll take your money, but they absolutely will not provide the service you have paid for, and when you are done, they'll try and take even more. Stay well away.