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May 21,2013
May 21,2013
3
people found
this helpful
this helpful
I have recently moved out of a property managed by Life Residential in Deptford Bridge and, having completed one year of living at the property, I felt that it was important to warn potential customers well away from dealing with Life Residential. To summarise, they are dishonest, sloppy, grasping and overall unpleasant to deal with.
Upon moving into the property I found it to be in a generally poor, dirty and uncared for state. There was water damage and splitting in the windowsills, mould in the bathroom, broken floor slats and moulding falling away from the walls. There were plastic coat hooks pulled away from the walls leaving ugly plastic lumps, threaded door handles, severely burned and dirty cookers, dirty, broken or unsafe appliances a promise to fix these problems. I was also informed that the furniture in the property could be removed as it was dirty, chipped, broken and in some cases mouldy.
I was informed that these problems would be fixed. They were not. After two visits by their cadre of "professional" cleaners, the place remained in a state of total disarray, with dirt, mould, damp, chipped furnishings and a host of other problems. The vacuum cleaner was¢â‚¬Â¦oily, greasy an it was plain that it had never been cleaned. The microwave was sickening and the inside looked like it had never been cleaned. Also, Debbie Wood then came back after stating that no further works would be done as it was ¢â‚¬Å“up to Life Residential's acceptable levels¢â‚¬Â she then confirmed that the furnishings would have to stay and that she ¢â‚¬Å“had no recollection of ever promising to allow the removal of furnishings¢â‚¬Â.
I spent a year in that property. When there was a leak, I had to fix it myself as their repair person never turned up despite repeated requests. When there was mould in the window ledge left from rising damp, Debbie confirmed that it would be addressed. It never was. When the piping under the sink leaked, Debbie confirmed that someone would be around to fix it. No one ever came.
At the check-out, Serena tried to charge me for breakages that had never occurred such as the replacement of a rug which was still in the property which had been given over as broken, for the water damage, which I had reported and which had never been addressed, for the door handles which I had reported as threaded and or a litany of other problems. They tried to overcharge, retain deposit, cheat, swindle and grasp every penny they could in a horrible and dishonest manner.
I will NEVER deal with these people ever again and will steer everyone I can away from these people. They'll take your money, but they absolutely will not provide the service you have paid for, and when you are done, they'll try and take even more. Stay well away.
Upon moving into the property I found it to be in a generally poor, dirty and uncared for state. There was water damage and splitting in the windowsills, mould in the bathroom, broken floor slats and moulding falling away from the walls. There were plastic coat hooks pulled away from the walls leaving ugly plastic lumps, threaded door handles, severely burned and dirty cookers, dirty, broken or unsafe appliances a promise to fix these problems. I was also informed that the furniture in the property could be removed as it was dirty, chipped, broken and in some cases mouldy.
I was informed that these problems would be fixed. They were not. After two visits by their cadre of "professional" cleaners, the place remained in a state of total disarray, with dirt, mould, damp, chipped furnishings and a host of other problems. The vacuum cleaner was¢â‚¬Â¦oily, greasy an it was plain that it had never been cleaned. The microwave was sickening and the inside looked like it had never been cleaned. Also, Debbie Wood then came back after stating that no further works would be done as it was ¢â‚¬Å“up to Life Residential's acceptable levels¢â‚¬Â she then confirmed that the furnishings would have to stay and that she ¢â‚¬Å“had no recollection of ever promising to allow the removal of furnishings¢â‚¬Â.
I spent a year in that property. When there was a leak, I had to fix it myself as their repair person never turned up despite repeated requests. When there was mould in the window ledge left from rising damp, Debbie confirmed that it would be addressed. It never was. When the piping under the sink leaked, Debbie confirmed that someone would be around to fix it. No one ever came.
At the check-out, Serena tried to charge me for breakages that had never occurred such as the replacement of a rug which was still in the property which had been given over as broken, for the water damage, which I had reported and which had never been addressed, for the door handles which I had reported as threaded and or a litany of other problems. They tried to overcharge, retain deposit, cheat, swindle and grasp every penny they could in a horrible and dishonest manner.
I will NEVER deal with these people ever again and will steer everyone I can away from these people. They'll take your money, but they absolutely will not provide the service you have paid for, and when you are done, they'll try and take even more. Stay well away.
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Opening Hours
Address
Life Residential
Block A, Hudson Building, Deals Gateway, Blackheath Road
Deptford,London
Greater London
SE10 8EA
020 8692 2244
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £214,000 | £480,000 |
| Lettings | 100% | 84% | £320 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 28 | 11 | 7 | 0 | 6 | 0 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 30,2023
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I’d just like to say a special thank you to Ethan Lewis from the Life Residential Deptford branch. His communication skills and willingness to help really made all the difference in finding a new place to live...
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Feb 10,2023
Feb 10,2023
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Jun 21,2022
Jun 21,2022
0
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Incompetent, rude and they didn't apologise when they did stupid, completely avoidable things. Don't waste your time. Avoid at all costs....
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Feb 24,2021
Feb 24,2021
1
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Sep 16,2020
Sep 16,2020
4
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Where do I start. Awful from the beginning. I am extremely disappointed with the lack of organisation and communication at Life Residential. From the get go I constantly had to 'chase' the estate agent - Sarah, whether it be to reply to simple texts/emails, ...
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Jan 24,2020
Jan 24,2020
0
people found
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Every single stage of the tenancy was difficult. Property manager and landlord treated us with contempt most of the time. Took six months to get our deposit back - also note there is a move-out fee which you may not have noticed in your contract. ...
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Jan 27, 2020
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(2)
LIFE have responded above trying to pin the delayed return of our deposit on the MyDeposits dispute process. While it is true that the dispute process takes time, it ignores and shifts blame away from why we had to dispute our deposit in the first place. LIFE were completely unreasonable in their deductions, trying to charge over the odds for cleaning and repairs following a tenancy marred by unkept promises and an evasive, incompetent property manager - something MyDeposits agreed with us on. L ...
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Comment on agent fees
Bad
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Comment on agent fees
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Jun 10,2017
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Stephen was absolutely fantastic from the moment we had a viewing through to the entire process, ensuring he was doing everything he could to get us moved in when we wanted. Also, every time head office does not do their job (work that needs to ...
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Apr 01,2015
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Mar 12,2015
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0
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Mar 10,2015
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0
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The process was really simple and straight forward with the help of Sharnea. She made it possible and will be recomending life residentials to my mates nd family....
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Feb 22,2015
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0
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I'm so happy with Sharnae when i look for property at New Capital Quay. She is very helpful and response is very fast. She has first class service. Thanks for everything....
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Feb 19,2015
Feb 19,2015
0
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I would highly recommend Life Residentials anyone, I was new to the UK therefore we arranged everything via phone and e-mail. I did not have the possibility to see the property before the move in, but Sharnae arranged an on-line skype viewing, and I got ...
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Feb 18,2015
Feb 18,2015
0
people found
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Patient and keen, with broad network.
They were willing to help at anytime. Quick responses.
Demonstrated great professionalism. Ideal for any landlord....
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Feb 17,2015
Feb 17,2015
0
people found
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Overall a very positive experience compared to what received from other agencies, although was at first very difficult to get hold of anyone in the office. However once we finally got through and arranged a viewing Lauren was ecceptional at replying to emails and anwering ...
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Feb 15,2015
Feb 15,2015
0
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Lauren answered all my questions promptly, offered to arrange further viewings, was very helpful on move-in day (going round the flat with me, showing how things worked etc) and continued to answer questions after I moved in....
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Feb 15,2015
Feb 15,2015
0
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Straight forward application and process happy with services paperwork friendly estate agents easy move in procedure and hand over process...
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Comment on agent fees
Acceptable fees
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Feb 06,2015
Feb 06,2015
0
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I had a very pleasant experience with Patrick and Hannah. They are very friendly and professional. I will stick to them next time if possible and also recommend to others....
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