This letting service is a waste of time. From the start they provided us with incorrect information and this carried on to the the end of the contract. They do not respond to any forms of communication promptly, however, e-mail seems to get a better response.
The property had a number of issues which we informed the letting agent as soon as the issue arose. However, we did not get a response until further e-mails we sent. Then we get charged for a problem which was not our fault.
Lack of information from them has been very distorted and useless. They do not seem professional at all and indulged tenants with information which is inappropriate. It would be highly recommended to avoid at all cost. (even the landlord was unhappy with they services).
What agent could do to change your mind?