I have to say that my very dubious impression of letting agents was somewhat altered following my experience with this agent. Jess in particular was a real pleasure to work with - she did not push us into making a decision, was very balanced and fair during the offer process and was generally helpful and pleasant. The tenancy contract was tailored was and concise (which seems to me to be a rarity!). The fees were reasonable - just 90 each for referencing. The property was spotless when we moved in - the whole process was hassle free. By far the best experience I have had. Would definitely use this agent again.