Bruten & Co Ltd
London, W2
1.2/5, 52 reviews
8% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“...”

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Jul 10,2010
Minithumbdown
By: 'Honestee'
Jul 10,2010
1 people found
this helpful
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Opening Hours
Address

Bruten & Co Ltd
4A Wellington Terrace
Notting Hill Gate,London
Greater London
W2 4LW
020 7229 9262

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £500,000 £500,000
Lettings 0% 33% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 3 35 0 2 0 0 0 7
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“WARNING AVOID!!! Don’t waist your time nor yo......”

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Jul 23,2019
Minithumbdown
By: 'Le Roux morgane'
Jul 23,2019
0 people found
this helpful
WARNING AVOID!!! Don’t waist your time nor your money with them. My flat got flooded and they have done nothing it’s shocking! They have ruined my entire life in London. I moved 10x in three months because of Bruten and co. They have ...
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Attachments

Review file
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“Avoid at any cost...”

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Oct 09,2018
Minithumbdown
By: 'C. Fernandez'
Oct 09,2018
1 people found
this helpful
Always lazy to help, very unprofessional and will rip you off when you move out justifying charges from your deposit that don't make any sense: £20 to remove the Wifi box that you left behind for the next tenant, £55 for a new mattress cover, £67 to re-wipe ...
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Comment on agent fees
bad
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“Totally unprofessional...”

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Jun 20,2018
Minithumbdown
By: 'Irene'
Jun 20,2018
1 people found
this helpful
We have been with the for 7 years as we wanted to stay in the area.When asked for a reference letter they said they could not provide us with one (even though we were renting a flat from a landlord that was working with them). ...
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Comment on agent fees
Too much money for nothing. They are extremely late and impose unnecessary controls to get more money.
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“If you ever decided to use their service, DO NOT ......”

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Jul 21,2017
Minithumbdown
By: 'Victim of a fraud made by Bruten'
Jul 21,2017
3 people found
this helpful
If you ever decided to use their service, DO NOT DO SO and back away IMMEDIATELY. They are bullish and will do whatever it takes to dig out money from your pockets. One case for me was when they promised to improve the toilet as ...
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Comment on agent fees
Where do I start?
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“Just got off the call with Jolanta - she is ......”

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Jul 10,2017
Minithumbdown
By: 'Communication is a proiblem - hire someone who is'
Jul 10,2017
6 people found
this helpful
Just got off the call with Jolanta - she is extremely rude and does not even bother listening to the query that the tenant has. She threatened to hang up several times during a conversation and I have emailed her saying what is the check ...
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Comment on agent fees
It does not matter because they will run behind you when they want you to make the deal but after that do not expect any kind of help from these guys because they make up rules along the way
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“Georgina who is the wife of the owner is very ......”

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Sep 09,2016
Minithumbdown
By: 'Brut evil b******s'
Sep 09,2016
1 people found
this helpful
Georgina who is the wife of the owner is very very rude and disrespectful human being , she thinks she knows everything , she has no human decency has no manners and speak to people how she like , I worked there for a week which she started ...
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Comment on agent fees
Terrible big fat waste of my energy.
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“This agency is the worst of the worst!You might ......”

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Sep 07,2016
Minithumbdown
By: 'Boris'
Sep 07,2016
8 people found
this helpful
This agency is the worst of the worst! You might think that comments like the ones on this website could be highly biased. However their consistency should make you think the opposite. They are actually all true. It is amazing to see that all staff ...
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“Please avoid this agency like the plague if you can!! ......”

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Apr 30,2016
Minithumbdown
By: 'TS'
Apr 30,2016
9 people found
this helpful
Please avoid this agency like the plague if you can!! The apartments let out by the agency are unfortunately very nice and well maintained: that's about the only positive comment I can write about the agency. From the first day onwards, the attitude is to ...
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What agent could do to change your mind?
The agent's fees is fair
Attached Filesnbsp;
Comment on agent fees
The agent's fees is fair
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“STAY AWAY. Tenants and landlords alike. If I could give ......”

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Apr 30,2016
Minithumbdown
By: 'Londoner'
Apr 30,2016
9 people found
this helpful
STAY AWAY. Tenants and landlords alike. If I could give no stars, I would. The agents are very unprofessional and try to charge for every little item. They are why we moved away. The Property Ombudsman actually removed Bruten's membership last year in August after ...
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“I too unfortunately read all the bad reviews after I ......”

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Oct 21,2015
Minithumbdown
By: 'If you value your money and your mental health'
Oct 21,2015
8 people found
this helpful
I too unfortunately read all the bad reviews after I had given the deposit and was shocked to realize that all these bad things were going to happen to me too. First, I was treated very rudely by Mr Sam Jones who "threatened" me that ...
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What agent could do to change your mind?
You are supposed to be the mediator between Landlord and Tenant, and not leech off the tenant's money for the sake of the Landlord and then put some in your pocket. So stop stealing money. Stop being rude. Answer emails. Treat all clients with respect: remember that the tenants are clients and without them you cannot work for the Landlord ! ! !
Attached Filesnbsp;
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“Worst experience of my life. I read the reviews after ......”

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Oct 06,2015
Minithumbdown
By: 'Iris'
Oct 06,2015
12 people found
this helpful
Worst experience of my life. I read the reviews after I put the deposit down and had to just hope those things didn't happen to us. But it did. We've experienced pretty much everything the bad reviews have said. The letting manager was the worst ...
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What agent could do to change your mind?
- Please stop taking large amounts of money unethically from customers - Please check your documents before sending them - they have too many mistakes - Please don't make us correct your documents - Please train staff on how to read emails - Please stop lying or hiding important information - Please take a course on how not to be rude to people - Please stop treating customers like dirt I would have listed things that would be helpful to them but I just don't think they have the capacity to improve because it's that bad. Georgina Blausten shouldn't be allowed to stay in business. I hope they get fined, close down and never be allowed to reopen business again.
Attached Filesnbsp;
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By: Gia
Jan 20, 2016
View all comments (1)
Hi Iris Have they protected your deposit into government scheme? If they did not you have a court claim against them in up to 3 times of amount of your deposit. Make a money claim in court and find info online about it. The Judge is always on side of tenants! ...

“I rented a property through Brutens for one year and ......”

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Aug 20,2015
Minithumbdown
By: 'Martin'
Aug 20,2015
7 people found
this helpful
I rented a property through Brutens for one year and the contracting process was quite alright. Although, during the 2 months prior to me vacating the property Mr Sam Jones was showing the property but not closing the door after him, leaving the property insecure. The ...
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“Brutens are unprofessional and bully customers, from the first until ......”

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Jul 02,2015
Minithumbdown
By: 'Adam'
Jul 02,2015
5 people found
this helpful
Brutens are unprofessional and bully customers, from the first until the final day of your contract. Sam Jones threatened me by saying that I would lose my property if the holding deposit wasn't paid in the day my offer got accepted, while Georgina constantly bullies ...
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“Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, ......”

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May 15,2015
Minithumbdown
By: 'Brutens is Brutal! Stay away'
May 15,2015
8 people found
this helpful
Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, rude, awkward and they have no interpersonal skills. Georgina Blausten abuses clients with threats and pressure tactics to take advantage of people who need a home. Please avoid using this agency at all costs. Try ...
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“Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, ......”

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May 15,2015
Minithumbdown
By: 'Brutens is Brutal! Stay away'
May 15,2015
0 people found
this helpful
Bruten & co. Estate Agency is BRUTAL! The staff is unprofessional, rude, awkward and they have no interpersonal skills. Georgina Blausten abuses clients with threats and pressure tactics to take advantage of people who need a home. Please avoid using this agency at all costs. Try ...
read full review
What agent could do to change your mind?
Bruten & Co lacks a basic level of human decency. They could do better even they strive for manners and act fairly.
Attached Filesnbsp;
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“I've been having an abysmal experience with Brutens so far.......”

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Dec 05,2014
Minithumbdown
By: 'Rui Ferreira'
Dec 05,2014
7 people found
this helpful
I've been having an abysmal experience with Brutens so far. Having rented a property with Brutens, I requested a copy of the building's key in order to provide my cleaning lady with it. Brutens insistently refused to provide me with a backup key as I'm ...
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What agent could do to change your mind?
Brutens Letting management does nothing to help their customers, insistently refusing to provide basic services which fall under their obligation. I strongly recommend staying away from Brutens.
Attached Filesnbsp;
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“I'm writing this review to inform you that on Thursday (18/ 09/2014) ......”

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Sep 23,2014
Minithumbdown
By: 'Faranak Masoumi'
Sep 23,2014
8 people found
this helpful
I'm writing this review to inform you that on Thursday (18/ 09/2014) I made an offer on 3 peters court for £265.00 PW to their employee Sam James and on Friday (19/ 09 / 2014) I went to their office and paid £433.00 as one week rent + reference check fee + commission fee. Today (22/ 09/2014) I ...
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Comment on agent fees
they took extra ‚£84.00 for referencing fees which it is land lords duty to pay not the tenant.
Was this helpful? Yes

“I read these reviews only after my dealings with Bruten's ......”

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Aug 12,2014
Minithumbdown
By: 'Kelly'
Aug 12,2014
6 people found
this helpful
I read these reviews only after my dealings with Bruten's and I had to laugh - this agency certainly deserves its terrible rating! Gordon Blausten was unprofessionally rude to me throughout the process of attempting to purchase this property. He cajoled and belittled all involved ...
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What agent could do to change your mind?
Been nice to me - simple as that!
Attached Filesnbsp;
Comment on agent fees
If he hadn't insulted me, I would have actually purchased the property within a few days' time.
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“extremely rude, no skill, put a lot of pressure on ......”

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May 29,2014
Minithumbdown
By: 'binx'
May 29,2014
9 people found
this helpful
extremely rude, no skill, put a lot of pressure on your shoulder if you are a tenant If you have time and money to loose I recommend them ! Please DO NOT go on this agency...
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“These are the rudest, useless and most unprofessional letting agents ......”

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Feb 03,2014
Minithumbdown
By: 'Acato'
Feb 03,2014
9 people found
this helpful
These are the rudest, useless and most unprofessional letting agents I have ever come across in London. From the receptionist person who answered the phone, to the letting manager and to the wife of the owner are all a bunch of useless cowboys. I do ...
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“I AM PREPARING ON 02/OCT/2013, COURT CLAIM AGAINST THEM, WHOEVER ......”

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Sep 27,2013
Minithumbdown
By: 'George'
Sep 27,2013
10 people found
this helpful
I AM PREPARING ON 02/OCT/2013, COURT CLAIM AGAINST THEM, WHOEVER HAS BEEN DECEIVED BY THESE CROOKS PLEASE FEEL FREE TO JOIN ME. ( you can email me on kojakforrebely@hotmail.com ) These people ripped me off 700 gbp almost. After taking the intial safety deposit to take ...
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What agent could do to change your mind?
THEY ARE CROOKS. KEEP AWAY
Attached Filesnbsp;
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By: ali
Dec 10, 2013
View all comments (1)
I am dealing with them now, they took my money to take it out of market and now gave me a contract that is different to what I agreed! so will not go ahead with the contract then but want my money back ...

“This Estate Agency is terrible. Georgina Blausten is exceptionally rude ......”

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Feb 26,2013
Minithumbdown
By: 'Annonymous'
Feb 26,2013
18 people found
this helpful
This Estate Agency is terrible. Georgina Blausten is exceptionally rude and unprofessional. Please avoid using this agency at all costs....
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By: xxx
Feb 19, 2014
View all comments (1)
Have you lost money? Send property ombudsman an email with your story. The agency should be fined! ...

“Bruten&Co is the most unprofessional and deceiving agency I ......”

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Jan 21,2013
Minithumbdown
By: 'Anonymous'
Jan 21,2013
14 people found
this helpful
Bruten&Co is the most unprofessional and deceiving agency I have ever dealt with. Do not expect to get your deposit back in full in any case, even if legally you are right. !!! Avoid using their services at all costs !!!...
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What agent could do to change your mind?
The Agent should close down the business.
Attached Filesnbsp;
Was this helpful? Yes

“It is the most terrible agency I have dealt with. ......”

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Aug 23,2012
Minithumbdown
By: 'sophie'
Aug 23,2012
15 people found
this helpful
It is the most terrible agency I have dealt with. We paid for the holding deposit and reference fees. But the landlord didn't agree the price. Then they never return the reference fee to us which is not right. Because they didn't do any reference ...
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Was this helpful? Yes
By: KJK
Sep 27, 2013
View all comments (1)
Dear Friend, In case you havent moved leagally against them already please let me know so we can join forces., These crooks ripped me off as well Its outrageous. Next week i am proceeding with court please get in touch with me ...

“GEORGINA BLAUSTEN is the worse agent I ever came across ¢â‚¬â€œ ......”

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Jul 24,2012
Minithumbdown
By: 'not use brutens'
Jul 24,2012
16 people found
this helpful
GEORGINA BLAUSTEN is the worse agent I ever came across ¢â‚¬â€œ not helpful in case of emergency (like shower not working for 1 month, wardrobe not working properly, issues with payments and deposit) and extremely arrogant ¢â‚¬â€œ PLEASE DON'T USE Bruten & Co, they offer the worse service in ...
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What agent could do to change your mind?
GEORGINA BLAUSTEN is the worse agent I ever came across ¢â‚¬â€œ not helpful in case of emergency (like shower not working for 1 month, wardrobe not working properly, issues with payments and deposit) and extremely arrogant ¢â‚¬â€œ PLEASE DON¢â‚¬â„¢T USE Bruten & Co, they offer the worse service in the market. Really disappointed.
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“They are the most unprofessional and rude people I have ......”

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May 02,2012
Minithumbdown
By: 'John C'
May 02,2012
19 people found
this helpful
They are the most unprofessional and rude people I have ever dealt with. I am surprised they are still in business!...
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“Meet the lettings manager in this place the only thing ......”

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Dec 09,2011
Minithumbdown
By: 'Brutens are terrible!!!'
Dec 09,2011
14 people found
this helpful
Meet the lettings manager in this place the only thing you can do is put your tail behind your legs and run. So nasty, so unprofessional. Stay away from these agents as much as you can. Landlords, please do not advertise your property with this ...
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What agent could do to change your mind?
Be more professional
Attached Filesnbsp;
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“The Sales and Lettings team are completely incompetent. Request to ......”

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Sep 24,2011
Minithumbdown
By: 'precinct'
Sep 24,2011
12 people found
this helpful
The Sales and Lettings team are completely incompetent. Request to speak to the Managing Director - Gordon to see if you can get a response - G.Blausten@brutens.com...
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“Having read the reviews, I am surprised. Used Brutens last ......”

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Sep 22,2011
Minithumbup
By: 'Aussie'
Sep 22,2011
0 people found
this helpful
Having read the reviews, I am surprised. Used Brutens last time I was in london & was extremely happy with their service. Got my bond back fast - in full - but then we left the palace immaculate. Have already recommended to mates and have not ...
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“Do not use BRUTEN & CO agents!!!!!The worst agents in ......”

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Sep 01,2011
Minithumbdown
By: 'unhappylandlord'
Sep 01,2011
15 people found
this helpful
Do not use BRUTEN & CO agents!!!!! The worst agents in the area. beware of the Lettings manager, who is completely incompetent and will try all the tricks in the book to make money off the landlord and the tenant by overcharging, lying, delaying the return ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bruten & Co Ltd, London W2 4LW


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