May 20,2013
By: 'David Connell'
May 20,2013
6 people found
this helpful
We submitted a bid for a flat at £38k which was accepted, we went into the branch on the Friday at 16:00 to get the mortgage in place. We were told there was a fee of £399 which would be a lifetime fee, any other properties or re-mortgages in the future and we would not be charged this amount again. No problem, started the mortgage application. On the Tuesday we were told that the flat was on the market at the wrong price and the asset management company was going to make a decision on Friday, do we want to continue. Yes. No call back on the Friday, nothing on Monday so on Tuesday we decided to pull out. Allen and Harris are charging us £399 for the broker fee. Please note we found out later that they showed the flat or accepted a higher offer after our bid was accepted. So in short they accepted our bid, got us in, got us to sign the forms required, accepted another bid from someones else and charged us £399. DO NOT USE THEM FOR ANY MORTGAGE APPLICATIONS, what they are saying is if for any reason that the mortgage falls through, ANY REASON, ie they accept another bid after accepting yours! They will charge you £399. For the £399 we got 1 35min meeting starting the mortgage application, you can do this at your bank with no risk. DO NOT USE THEM FOR THE MORTGAGE APPLICATION you will be at risk of losing £399 when you do not need to.

After I sent a long winded email stating the practice of telling us lies that the asset management company put it on at the wrong price to accept a higher bid and to con us out of £399 I got a call from Kerri, she started raising her voice saying that the bid was put in after we pulled out. The flat had been on the market for 2 years. We also know the person through others who put the new bid in.

Allen and Harris used this flat to con me and get higher commission AFTER our bid was accepted.

if you want to be lied to and eventually conned by all means use Allen and Harris in Kilmarnock. We will be taken the matter to the FSA. PS we have bought 4 houses, lost out on many more before and the practice to take £399 of you no matter what is not common. I also run a business but was still taken in for this con.

Good luck
What agent could do to change your mind?
We should have been told at the point of mortgage application in detail that if the deal falls through tomorrow you are liable for ‚£399 for starting the mortgage process.I would have done it myslef, at the point we were told there is a ‚£399 fee for setting up the mortgage which is common as the estate agents can get better deals on occasions. They should not have lied when they knew a higher bid was coming in or had came in after accepting our bid. If they wanted to take the higher bid which i would have no problem with they should not be charging me ‚£399 for doing so.
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Allen & Harris

26 West George Street Kilmarnock
East Ayrshire

01563 501030

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