I\'ve had an absolute nightmare with this agency. I paid in £180 for a inventory and contract. My contract was a standard template and my inventory was 2 pages long stating the rooms and that they had floors. There were no photos, no details, etc. when questioning this I was told it was a basic inventory so I carried my own out.
The property was dirty, I had previous tenants food in my freezer, thick cob webs on the windows, burnt fat in the oven, deep grease on the hob, bathroom was also a disgrace....this list cld go on.
There is a lady called Anna there who is very nice but Dorian I have no words for, or words I can\'t write on a website. What has really interested me about this website is a kidding to Dorian I\'ve been the worst tenant he has ever had the misfortune to dealing with and how all other tenants have been more than happy with the service....another lie! Excel in customer service Dorian? Where\'s my gas safety certificate? Isn\'t that a legal requirement????
I would NEVER rent through this agency again, I\'ve spent 2 weeks crying and have to date taken 3 days off work to deep clean the property myself before being able to unpack a box. The agents sent a cleaner for 3hrs however, they didn\'t have time to clean everything as it took the lady 2hrs to do just the oven.
The entire experience has been that of an exhausting one and I strongly recommend you rent via the larger agencies to avoid this unprofessional service.
This is now with my company legal division and I\'m following up with the property ombudsmen. I\'m so upset that I.cant deal with this myself anymore so have a lawyer acting on my behalf.
What agent could do to change your mind?
Acknowledged flat was dirty at paid for deep clean, proper inventory etc