Our experience with Bradshaws was poor and we have struggled to find instances to provide any positive comment. We probably should have pulled out at the point where the tenancy agreement was delayed (Bradshaws advertised the property as being available in May but we were not able to move in until mid July) and we had to return the original paperwork as it was incorrect. Bradshaws even required us to accept obligations after signing the original agreement before we could move in.
The inventory was undertaken only when we moved in although RICS best practice states this should be undertaken before commencement of the tenancy. Unfortunately when we moved in we found that ¢â‚¬Å“fitted¢â‚¬Â furniture had been removed by the landlord and the condition of the property was not as expected.
Bradshaws undertook the role of managing agent during the time of our tenancy. Whilst we accept that it is common practice for agents in this role to refer back to the landlord for approval before undertaking work, Bradshaws appeared happy to merely act as a post box in this capacity. In the short time of the tenancy we had cause to report defective electrics, defective appliances, rainwater leaks, damp walls & ceilings and unsecure windows. Bradshaws appeared disinterested in following up and resolving our issues and concerns.
Hopefully you won't have to rely on the Bradshaws ¢â‚¬Å“out of hours¢â‚¬Â contact number for emergencies. We had cause to ring this over the Christmas holidays but received no response (not even after the holiday). Bradshaws were notified of this problem but their representative had no interest.
In the end we decided to move out before the expiry of the 12 month agreement but this didn't end our problems with Bradshaws. An aggressive call from their director threatened court action in an attempt to retain our deposit and to charge additional fees and costs (which were not legally due). Bradshaws even tried to argue that we would be unable to take any dispute to the tenancy deposit scheme until 6 weeks had expired, which is utter nonsense! Even the return of 2 days overpaid rent was miscalculated by Bradshaws and has only just been repaid after some 5 weeks since the property was vacated.
Bradshaws approach is inept, seemingly inexperienced and not particularly well managed. It is not what we expected from a company regulated by the RICS....and I say this as a Chartered Surveyor.
If you are a tenant or a Landlord, we would recommend that you give some real thought before you use their services because in our own experience they are best avoided.