May 18,2013
By: 'NM'
May 18,2013
6 people found
this helpful
From the start we should have been wary after you have to be buzzed into the office, its a nice way for them to ignore you when you try and complain.
Generally a useless company, from the start we were ripped off. When we moved in the house was damp, dirty and we had carpet bugs!
Many of the problems we addressed them with were not sorted throughout the year, our doors both front and back had a 1 cm gap around 3 sides meaning slugs were a common problem and rather than replacing the doors they just put slug pellets down.
Any time we called for maintenance they would turn up and do a patch job which would then break after a few days.
Accommod8 have an interesting fire alarm policy, they don\'t give you the code, instead you have to break a glass panel to get the code and then they charge you for the glass panel! This is especially annoying when it turns out the fire alarm in the kitchen is faulty and goes off at the slightest touch of smoke, then they still try and screw you on the deposit.
It also turns out some of the internal pipe work was leaking and then had the cheek to charge us for damage to the paint work caused by this!

My advice stay well clear of this agency!

In summary over priced rent, poor quality housing and staff who are unhelpful and hide behind an e-mail address where they can ignore you.
What agent could do to change your mind?
Give us our deposit back. Maintain the house properly. Have friendlier staff who were willing to helo face to face rather than hide behind an e-mail address.
Attached Files
Was this helpful? Yes
By: The accommod8 Team
Jan 03, 2014
Dear 'NM',

We are sorry you have had a less than acceptable experience with accommod8.

We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy.

We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review.

We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for.

We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned.

Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit.

To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed.

The FAQs and Complaints Procedure can be found here

accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures.

Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance.

Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service.

The accommod8 Team

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The Basement, 66 Mount Pleasant Liverpool
L3 5SD

0151 703 9355

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