We approached Ludlow Thompson after a we\'d been badly let down by a landlord who was a customer of another agent in the area. Due to this circumstance, we had our obvious reservations and proceeded with caution.
Sana Bux was the very personable lettings consultant who took us to view our property twice, and both times at very late notice from us. She was on hand all the time to answer our (MANY, and often pressing) queries and also went above and beyond to provide an excellent level of customer care and never made us feel like we were asking too much.
I still have my reservations about many aspects of the standard contract Ludlow Thompson presents to tenants and landlords, as I feel that it has not been drafted in accordance with the OFT\'s guidance for fair terms usage in tenancy agreements. The staff at the Acton branch however, have been very accommodating and transparent with providing us with guidance on how to negotiate on these terms.