Non stop frustration since we moved in to the flat. We had problems with the oven and microwave oven not working at all for about 2months and then later in the tenancy our electric supply to the plugs in the kitchen was faulty resulting in the last 6 weeks if our tenancy having no access to working plugs in the kitchen and having to use extension cords from the rest of our house to keep our fridge and stove working in the kitchen, not to mention having to plug in kettle and toaster and having to use them on the floor! Major health and safety risk! All while I was 6 months pregnant. Both incidents took weeks to resolve. Expect to have to contact Keating Estates regularly by phone and email because they certainly won\'t keep you up-to-date with progress and have no concern with efficiency, urgency or customer service. Apologies will also not be very forthcoming. Also watch out for the usual unfair billing and refusal to return deposits. After having the flat professionally cleaned as per our contract on our departure from the flat, at an enormous expense, we were then charged the full cleaning fee again. We queried this. Surprise, surprise-an investigation was finally carried out a full three weeks after we moved out and concluded the flat was just dusty not too dirty so they would reduce the fee to half. What flat in London isn\'t dusty after three weeks? How is this now my responsibility to pay for that! But they refuse to budge so we now face another million emails and new battle with deposit disputes. More schlep! I own and rent out property of my own and have never confronted such ridiculous inefficiency!!
What agent could do to change your mind?
- resolve queries within a week
- regularly update tenants on progress without having to be asked first
-be fair and transparent with check outs
- apologise when service delivery is inadequate