Although Black Katz were great for finding us flats to view, it was when a flat had been chosen that problems started to arrise. When we first started searching with them, we gave them the date range that we were able to move within. Each property that we were shown was within this range and as were shown round each one, I noted down the details, price, availability, etc. We decided on a property that we really liked, and put down the money when requested. It was after Black Katz had our money that suddenly details changed. Only when we came to sign the agreement was it that we discovered that the property wasn\'t available for nearly two weeks after the latest day we had given for our moving range. Of course, we confronted them about this, upon which they claimed this was the date they had given. I protested that I had noted down the date the agent had said (multiple times) and it was when they said I might have made the mistake that I knew I had been lied to. I could see the property on the board in their offices with the later date written on, which the agent would have seen, everyday he was in the office. The difference in date was going to cost us a lot more in storage costs and extra rent, but Black Katz made no offer to reduce fees or compensate for THEIR mistake. I was given the impression we had only been told that date we wanted to hear so that they could let the flat quickly.
We really liked the flat and had to decide wether a lying letting agency was going to let us stop us living in a place we wanted so much. We made the extra arrangements, went through the extra hassle and it was worth it, we really like living in the flat.
Black Katz made me feel like I was dispensable, that we would just have to deal with their error if wanted the place, because there would be someone else who would take our place if we didn\'t. They offered to refund us the money we had already paid if we wanted to leave, but did not seem to care that we had been given incorrect information and even had the cheek to claim that the error was ours. Bad show.
What agent could do to change your mind?
Don\'t lie to your clients and if it was truly a mistake that causes them extra hassle, make an effort to show you\'re sorry.