May 15,2013
Minithumbdown
By:
May 15,2013
54 people found
this helpful
These are the worst agents that I have every used and I would never recommend them to anyone. They have a customer charter that is not adhered to. No one answers the telephone, nor do you get responses to emails. It seems that all the good staff have left. I read with interest the positive comments on this website and can only say these must have been posted by their own staff rather than actual real people in a bid to try and up their ratings. Unfortunately for them the truth will always prevail.
Was this helpful? Yes
By: Andrew Louis
Jun 02, 2013
It is of no surprise that we did not receive a response to our email concerning your unfounded allegations made against this company. This is a clear indication that your alleged complaint may have been fabricated and we have now written to allagents requesting that they investigate the authenty of your email and supply us with your contact deatails.
By: Andrew Louis
May 18, 2013
We would like to be given the opportunity to address your concerns, However, we first like to know who you are? Secondly, we will need to know what member of staff or department you have been trying to contact, their telephone number , email address and time and dates you have tried to contact them? Once we receive this information we can then investigate your complaint.
We note that you have read our Customer Service Charter so you will be well aware of our internal complaints procedures! Can you therefore confirm that you have reported your complaint to us prior to writing this review and if so can you provide your reference number?.

On a separate matter, we are disappointed to note your comments accusing members of my staff of posting positive reviews on "ALL Agents" site. This is an extremely serious allegation and we have today written to "All Agents" to provide us with your ID details so we can forward to our company solicitor as we have deemed this comments as unfounded and slanderous.
If you are genuine client then we would appreciate if you could identify yourself and details of your complaint by emailing us at customercare@andrewlouis.co.uk

Kind regards
Andrew Louis
Customer Care

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Andrew Louis

1 Stanley Street Liverpool
Merseyside
L1 6AA

0151 330 5333

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