After reading through the reviews and seeing that most of the positive reviews for them are from house sellers and landlords, it seems that is where their service lies. Not with tenants.
My partner and I have had an awful experience with this agent, worst ever in fact. Firstly they charged £540 up front in pure admin fees, this was never justified, they weren\'t up front about it, it didn\'t count towards the final amount due, i.e. wasn\'t taken off the final amount, nor was it value for money as we ended up doing most of the running around for referencing ourselves. Also the paperwork that came through had to keep being corrected as it was being sent to us wrong.
We now are looking to move and they are trying to charge us a £25 referencing fee, which is basically to have a telephone conversation with our new agent, or at most fill out a form. I only found out about this from the new agent, not Enfields! Horrendous service.
AVOID THIS AGENT AT ALL COSTS. Or at least ask questions before doing ANYTHING with them. They will never justify why they charge such extortionate amounts for admin fees. And will seemingly keep adding on costs when they feel like it without warning. Worst thing about it is there is no one to complain to about such a terrible service.
What agent could do to change your mind?
Not charged us such extortionate fees, or at least have written break down/justification for these costs.