I found Jack to be quite a pleasant and understanding fellow. This was the first property I had rented in the UK and, as such, the entire experience was quite overwhelming to say the least.
Unlike some of the other members of Choices, I found Jack to be quite forthcoming and understanding. He arranged for end of tenancy documentation and inspections to be arranged in line with my requests and is definitely someone I would recommend future tenants and landlords to work with.
Wishing him the best going forward.