Natalie was very helpful to provide information about the flat and the renting process. And Peter explained everything step by step while we were doing the inventory. However we had some problems with the referencing company and strongly recommend you to work with another company. They do not work efficiently, the online reference tool is not user-friendly and it was not easy to get information from them. There is apparently a lack of communication between parties in that process which caused some difficulties for us.
I also want to give you some feedback about the cleaning of the flat. As you informed us before, the property should have been cleaned and prepared by a professional cleaning company. I must say that the cleaning standard was very poor at the flat. The kitchen and the bathroom cleaned very well however I believe they didn\'t spend much time on other parts of the property. There were cobwebs in visible parts of the rooms and we did our own cleaning for the most of the flat again.