A week had lapsed after signing the contract and only two days before the move, Walmsley changed their mind about the agreement saying that the potential tenant, who had just come out of hospital, was not a suitable source of rental income. They could have decided this on the day that they met her when they saw she was in crutches, and she had in fact told them about her operation, but instead they accused her of being evasive about the nature of her working status. Even though her children, earning well above average income, would sign surety for her or offer a 6 month upfront rental payment, this agency did not bother to consult with the land-lord to communicate the opportunity, and took it upon themselves to judge the tenant\'s character.
Walmsley is inefficient as they were not available to open the door on the 1st of May - a house which had already been standing empty for weeks, increasing opportunity costs for the land-lord and extra discomfort for the tenant who had to live in a limbo between residences until they could give her the keys.
Within this period Walmsley wasted resources for credit checks which has now affected the tenant\'s record, and not to mention the cost of the deposit that would not be returned because of this \'admin\' process.
Waste of time and money!
What agent could do to change your mind?
Walmsley could have taken the time to discuss the issue further; we offered a 6-month upfront rental payment which was not communicated to the land-lord. For surety it is stipulated that the tenant should earn 2.5 times the amount of rent per annum, the tenant was fully covered by her own salary and on top of this her children would also sign as guarantor.
Walmsley staff could process a little faster so that their tenants could know in advance whether they will be moving or not.