I sold through Austrin Residential in Ruislip but my buyer sold his through David Charles.
As soon as David Charles have the sale of their property they sat back and did nothing to help things along.
Austins representitive shouted at the David Charles branch manager down the phone for doing nothing to progress the sale and after that he was too scared to answer the phone to him and would only communicate via email!
They did not seem to understand that an estate agent only makes money through commission and it is in their interest to do all they can to progress the sale as fast as they can otherwise if the sale falls through they earn nothing for their time.
When my sale went through with their buyer and their buyer sold through them the managers sidekick said to me that they would like to market our home if we ever decide to move.
Dream on! was the answer we gave them....