Richard Pullin is part of a mother and son team that runs the agency. Expect him to be all smiles and full of promises during the sales pitch. Providing there is nothing to be done, he will happily take your money each month and all will be well. The first tenant they found broke her tenancy early and replaced herself with a friend, a new fee was charged for this. A major problem with this agency is their client liaison, Annalise Tilley. She is unable or unwilling to get in contact with you when there is an emergency despite having all the contact details she needs. The reason seems to be that they can then send out their overpriced and unqualified contractors. Expect large bills and potentially dangerous electrical work to be performed in your name. I wouldn\'t ever have dealings with them again, but maybe, armed with my comments you might be able to avoid some of the pitfalls I encountered.
What agent could do to change your mind?
Don\'t be cheap and pretend that you have called overseas phone numbers to save a few quid so you can send you mates out to fix stuff. Don\'t be abusive in emails you send to paying clients.