May 10,2013
Richard Pullin
Annalise Tilley
By: 'Simon'
May 10,2013
3 people found
this helpful
Richard Pullin is part of a mother and son team that runs the agency. Expect him to be all smiles and full of promises during the sales pitch. Providing there is nothing to be done, he will happily take your money each month and all will be well. The first tenant they found broke her tenancy early and replaced herself with a friend, a new fee was charged for this. A major problem with this agency is their client liaison, Annalise Tilley. She is unable or unwilling to get in contact with you when there is an emergency despite having all the contact details she needs. The reason seems to be that they can then send out their overpriced and unqualified contractors. Expect large bills and potentially dangerous electrical work to be performed in your name. I wouldn\'t ever have dealings with them again, but maybe, armed with my comments you might be able to avoid some of the pitfalls I encountered.
What agent could do to change your mind?
Don\'t be cheap and pretend that you have called overseas phone numbers to save a few quid so you can send you mates out to fix stuff. Don\'t be abusive in emails you send to paying clients.
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By: Richard Pullin
Jun 06, 2013
Hello Mr Pittaway, Sorry to see the review above especially as it is not a fair reflection of events. When your tenant phoned us in distress because the electric shower that you installed had caught fire, we tried to contact you in France where you live. Unfortunately as we could not raise you immediatey and in order to protect you and your tenant we asked an emergency contractor (Adam Fairfield Maintenance Limited) to visit to ensure the property was made safe. This is where you become angry because the invoice for this work was in your opinion excessive. You demanded that we reimbursed you for the call out fee and did not accept our position that we were reacting quickly to your tenants emergency to safeguard your tenancy and your property. As the fire was an electrical fault started by the shower you installed, we asked you to carry out an electrical safety test on the property. You refused to allow us to do this stating that you would ask your electrician to do this. Despite our requests for this you did not carry this out during our involvement. You then ended our agreement. Some time later after the end of our involvement we understand you had a boiler breakdown. At about this time you contacted us asking us to send you the tenants deposit (which was protected under the deposit regulations). We explained we would be able to do this once you had provided details of your deposit protection scheme. You did not do this and replied via email "I demand you transfer the money".

Thankfully your tenant although shocked, was not harmed during the fire and I am pleased she is still with you in the property.

Annalise was very upset to read your comments, given as I say that your version of events are not accurate. Her and the team reacted quickly and efficiently to the fire to ensure that the tenant was safe. To say that she was "unable or unwilling" to contact you is unfair given that you did not answer when she called you.

In respect of the change of tenancy, you gave your authorisation for this change over and the fee you refer to was a £35 plus VAT change of tenancy fee. I recall at the time you were happy with this arrangement as it meant there was no void period.

You are of course entitled to your opinion as are we. For example we would be very pleased to be able to rate landlords on the quality of their properties or how they acted towards their tenants. Never the less we learnt some valuable lessons over the issues of your flat and now have a minimum standard for the properties we deal with.

Wishing you well for the future.

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Pullin Rose Letting Agents

25 Catherine Street Frome
BA11 1DB

01373 808 996

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