May 10,2013
By: 'so disappointed'
May 10,2013
6 people found
this helpful
The worst Agency I have ever dealt with. Stay away. Never rent from them as at the end of your tenancy they will charge you for everything, even if you know you left the place better than it was when you moved in.
What agent could do to change your mind?
They could start with returning my emails and calls and then I would like them to prove how the flat looked before I moved in and why they want to charge me for things that were fine when I left the flat.
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Was this helpful? Yes
By: Ian
Dec 09, 2013
As an Agent, Feliks Augustine has a responsibility to the Landlord to ensure that their property is left in the same condition on move-out as at move-in , fair wear and tear excepted. Most tenants are refunded their full deposit on leaving a property. For the minority who have monies deducted, Feliks Augustine explains the deduction and makes it clear that if they are unhappy with these then they are able to raise a complaint with MyDeposits and as a rule, Feliks Augustine uses the Small Claims Court process in order to have any deduction assessed by an objective person. It is unfortunate that such review sites tend to be used by those who are unhappy with the outcome of their deposit dispute in an attempt to damage the reputation of the Company. Furthermore we are unable to respond in more detail to what are llibellous accusations as the writers use fictious names or remain anonymous.

Also, if you read all these reviews, you will see that most former tenants claim that they leave the property in a better condition than when they moved in. This is something of a cliche in the letting industry and hard evidence provided by us as agents usually proves otherwise.

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Feliks Augustine

5 Greenwich South Street Greenwich, London
Greater London
SE10 8NW

020 8858 7111

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