This is the worst estate agent I have ever dealt with. When we viewed the property and in the advertsiement it was stated that the property could be unfurnished and that the land lord was flexible. The land lord had specified to the agent that the property must be furnished. This has caused several problems since we have moved into the property. The agent did not listen to us regarding the date we wanted the contract to start and our payment date, this has caused us problems with the contract and needing to pay extra days. The agent advertised the boiler room in the flat as a storage room, to the other tennants and the land lords surprise when they found we were storing things in there. I would advise people to avoid this agency as they lied about so many things to both us as tenants and to the land lord.