I was very happy to find an unfurnished property with a reasonable rent.
At the beginning it was only meant to be for me , but later I\'ve decided to get a flatmate .
I worked that time long hours , so it was impossible for me to pick up and sign the documents within the normal agency working hours and a day off was not an option. Finally the agent visited me at my work place - not pleased about it.
Paid and signed the documents also asked if I could get a flatmate -could he talk to the landlord.
I said that he will pay for the referencing and all.
Almost a month later I got a response.
The rent was raised by 50 pounds and there was the referencing fee to be paid.
All fine with us. Paid it all.
I remember asking about the bills and the council - I\'ve been told that I have to do it all, they are not responsible.
Till that moment I was quite happy with the agency.
In February we received a letter regarding our tenancy agreement - continuation.
We looked at the other properties and their prices, standards and decided to move out, because for the money we were paying we could get a flat with much higher standards.
We went to the agency and gave them the notice.
In march we found a perfect property with a different agency.
We needed to get referenced.
There was the first shock, because we paid the referencing fee for my flatmate, though the landlord had no knowledge of him ...it\'s like the agency never referenced him and never told the landlord about the person that lived in his property for 6 months.
Next thing is the flat viewings ...
Yes , the agency phoned me and asked me about it, I said yes.
We agreed on the viewing time 10.00 am.
The viewing day - 9.00 am , knock on the door -they didn\'t bother to use the intercom... and then they just opened the door... we weren\'t ready... they came an hour too early.
Apparently they scheduled two viewings on that day without informing us about it.
A month before we moved out I called the agency and told them that we are moving out on 29th and I also called the landlord, as I\'ve been told by the letting agency that it is him I should inform , not them.
A week before moving out I informed the council tax office, water and gas&electricity companies and my internet provider. To top that up I also phoned the agency to confirm my moving out day.
The agency called me 2 days later to arrange a viewing...we were in the middle of packing and getting ready to move, so I asked if it could wait till the 29th. The agent was very rude and said no, because the landlord will lose money... ( rent was paid till 6th of the next month, because the landlord did not agree to refund us the money back) ...
We moved out. I gave back the keys to a different agency, because the landlord had asked me to.
Later on the 29th - the agency called me to arrange a viewing- I said that I moved out.
On the 2nd of the next month I\'ve received a bill for the council tax ,as the agency did not bother to call and confirm my moving out.
I ended up with paying the bill , because after a half an hour on the phone with the agency and the council office I gave up...Why ?
Council would not amend the payment without the agency telling them to...the agency said that the landlord has to pay and I should inform council about it... so I did... and I heard that the agency has to do that not me...
The other agency that we are with now -fantastic. They arranged everything.
The contrast between them is soo big , but at least I know how it should look like.