Lauren was mostly very nice, helpful and professional. She responded quickly to phone calls and e-mails.
There are a few reasons for the low score. Most importantly is that the fees are very high, over 500 pounds, but we didn\'t get much in return. We got a properly drafted contract that I\'m very happy with, but without any possibility for adjustments. Why are we paying 150 for printing a document?
The check in costs about 120, but the guy missed a lot of problems that we encountered a few days after we moved in. He\'s supposed to be professional, thanks.
Minor issue: we made an appointment with Lauren to see the flat again after making an offer, but she cancelled about 4 hours beforehand.
What agent could do to change your mind?
Make the check-in optional, don\'t charge so much money for printing a copy of a contract that we then have no possibility of changing. Fix the system so we can make adjustments later or something, or don\'t charge so much.