May 08,2013
May 08,2013
1 people found
this helpful
Lauren was mostly very nice, helpful and professional. She responded quickly to phone calls and e-mails.

There are a few reasons for the low score. Most importantly is that the fees are very high, over 500 pounds, but we didn\'t get much in return. We got a properly drafted contract that I\'m very happy with, but without any possibility for adjustments. Why are we paying 150 for printing a document?

The check in costs about 120, but the guy missed a lot of problems that we encountered a few days after we moved in. He\'s supposed to be professional, thanks.

Minor issue: we made an appointment with Lauren to see the flat again after making an offer, but she cancelled about 4 hours beforehand.
What agent could do to change your mind?
Make the check-in optional, don\'t charge so much money for printing a copy of a contract that we then have no possibility of changing. Fix the system so we can make adjustments later or something, or don\'t charge so much.
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Felicity J Lord

27 Greenwich Street South Greenwich, London
Greater London
SE10 8NT

020 8293 8555

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