0% lettings valuation accuracy
0% lettings fee satisfaction
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May 08,2013
May 08,2013
91
people found
this helpful
this helpful
The service I have received from Dexters has been far below was is acceptable.
First, they locked me in their contract that is very advantageous to them. They told me verbally things that ended up the opposite to what the contract was (that I could shorten the 2 years contract after 6 months for instance). It was all in the fine prints yes, when I was in a rush to finish some works in the flat, organizing for my move abroad etc. so I blindingly trusted them and signed their contract. They did intentionally lied to me (resulting to me having to rent a flat to live in when I could be in my own, now that I have moved back).
Then,over the last 18 months, they had 7 months with payment mistakes (the money from the rent, after their fees). Every time to their favor. If I hadn't been super vigilant, having to point out to them the errors in their fees, I would be down by over 500 pounds (and maybe I have missed some errors too). Yes, they did fix it, with a 'sorry, it's the computer mistake, it won't happen again'. After 7 times, it's still the computer error and surely it won't happen again. On the upside they did get it right 11 times. (Errors like the VAT has been charged on their fee, and on the amount of VAT, or a fee has been charged 2 months in a row etc.)
Then comes the management part of their work. The person who was in charge was quite dedicated at the beginning (and I thought efficient), until we had major works to be donein the flat. I have spent so much time managing the agent, that it would have been easier for me to do it all myself. For instance, the day before the works were to start, a Sunday night, I receive an email from the tenant wondering when the works were to due to start.... and the tenant had to vacate the flat during the duration of the works. Here I am now contacting tenants, contractors etc. to find a solution (and try to keep the agent in the loop).
And I'm paying 15% of my rent for this.
It was the first time I've used letting agents, they may well be all the same, but I would recommend to try your luck elsewhere.
First, they locked me in their contract that is very advantageous to them. They told me verbally things that ended up the opposite to what the contract was (that I could shorten the 2 years contract after 6 months for instance). It was all in the fine prints yes, when I was in a rush to finish some works in the flat, organizing for my move abroad etc. so I blindingly trusted them and signed their contract. They did intentionally lied to me (resulting to me having to rent a flat to live in when I could be in my own, now that I have moved back).
Then,over the last 18 months, they had 7 months with payment mistakes (the money from the rent, after their fees). Every time to their favor. If I hadn't been super vigilant, having to point out to them the errors in their fees, I would be down by over 500 pounds (and maybe I have missed some errors too). Yes, they did fix it, with a 'sorry, it's the computer mistake, it won't happen again'. After 7 times, it's still the computer error and surely it won't happen again. On the upside they did get it right 11 times. (Errors like the VAT has been charged on their fee, and on the amount of VAT, or a fee has been charged 2 months in a row etc.)
Then comes the management part of their work. The person who was in charge was quite dedicated at the beginning (and I thought efficient), until we had major works to be donein the flat. I have spent so much time managing the agent, that it would have been easier for me to do it all myself. For instance, the day before the works were to start, a Sunday night, I receive an email from the tenant wondering when the works were to due to start.... and the tenant had to vacate the flat during the duration of the works. Here I am now contacting tenants, contractors etc. to find a solution (and try to keep the agent in the loop).
And I'm paying 15% of my rent for this.
It was the first time I've used letting agents, they may well be all the same, but I would recommend to try your luck elsewhere.
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Latest Reviews
19th Jul 2022
reviewed by 'Michael'
22nd Aug 2014
reviewed by 'Terrible'
21st May 2013
reviewed by 'BarnabyWright'
8th May 2013
reviewed by 'Paul'
8th May 2013
reviewed by 'Ladybird'
Opening Hours
Address
Dexters
9 Cavendish Parade
Clapham,London
Greater London
SW4 9DP
020 8675 0675, 020 8675 6750
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,500 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 19,2022
Jul 19,2022
1
people found
this helpful
this helpful
Don't work with Dexters - tenant or landlord.
Having finally got back my full deposit and a £300 settlement from the ombudsman, I finally feel comfortable publishing my experience with Dexters.
To start at the start, I was shown around the property by a member of ...
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Aug 11, 2022
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(1)
Dear Micheal, I am sorry your experience with us was not as we would have expected. As you have mentioned the Property Ombudsman have closed this case. Thank you. Kind regards, Ria Burton, Customer Relations Team ...
Feb 18,2020
Feb 18,2020
0
people found
this helpful
this helpful
Prepare yourself to deal with the slowest and most incompetent company currently operating in the UK. In the one year that I let a property from Dexter's I dealt with no fewer than 8 different employees each more apathetic than the last. Every piece of paperwork ...
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Aug 22,2014
Aug 22,2014
163
people found
this helpful
this helpful
Dexters has been the worst agency I've ever worked with.
They were pushing us to make an offer higher than the add as "apparently" the landlord had many but we liked the flat and we'd decided to do it.
After thousands of problems started. The ...
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Comment on agent fees
their fees ended being higher than FOXTONS with a normal/low service which for us was unbelievable.
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Aug 26, 2014
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Clapham South Branch. I am head of Customer Services at their Group office and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
May 21,2013
May 21,2013
0
people found
this helpful
this helpful
Dexters were extremely efficient, polite and professional. They found great tenants quickly and they managed the whole letting process superbly. They often went above and beyond what they were contracted to do to sort a problem for us. We couldn't fault them and would happily ...
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May 08,2013
May 08,2013
0
people found
this helpful
this helpful
I decided to let my one bedroom flat in SW4 and spoke to several of the estate agents surrounding my property. Out of all of them I chose Dexters because I felt that they gave me an honest valuation rather than an inflated one to ...
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May 08,2013
May 08,2013
91
people found
this helpful
this helpful
The service I have received from Dexters has been far below was is acceptable.
First, they locked me in their contract that is very advantageous to them. They told me verbally things that ended up the opposite to what the contract was (that I could ...
read full review
read full review
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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