Where do I start, I accepted a contract with Robert Oulsnam 2 years ago, and the first tenant was ok until there was a problem to be sorted in the property, and they sent someone who did a shabby job, which I found out about when my insurance went in to do another piece of work. I contacted them to complain about the work they had charged me 4 Times the actual cost, but they kept telling me all sort of bull! In the end I had to count my loses and find another agent! All I would say is if you want your property not to be looked after and ripped off while at it, get Oulsnam to manage it! They are a truly terrible company.