We are first time Landlords and Cheryl dealt with most of our letting and any queries. We found her to be most efficient. We did have one month without a tenant but it was Christmas and the weather was extremely bad. Cheryl pulled out all the stops to get another tenant as soon as possible which did happen. We now have a tenant for a year. We would recommend the Personal Letting Agent as we personally have nothing to complain about and would go to them again if needed.