100% sales valuation accuracy
100% sales fee satisfaction
May 06,2013
May 06,2013
4
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Boydens Block Property Management review
¢â‚¬Â¢ I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens Management to seek legal advice before communicating with them further.
¢â‚¬Â¢ Undertook the same repair to a leaking roof in my top floor flat three times during the course of three years, all repairs failed within a short time frame.
¢â‚¬Â¢ Boydens promote themselves as being part of the Ombudsman Scheme but despite asking for this to be registered as official complaint multiple times (two times in bold red text) Boydens did not do this and at no point did Boydens tell me I had the option to go the ombudsman until I had literally spelt it out for them.
¢â‚¬Â¢ The ombudsman ordered Boydens to pay myself 1.5 X the maximum compensation normally awarded due to negligence in their duties.
¢â‚¬Â¢ Took 5/6 months of myself chasing Boydens around on two of the three repairs to actually get the work done, the ombudsman agreed the lack of interest from Boydens was completely unacceptable.
Please note if you have issues where you think Boydens are not acting in a professional manner and have been negligent you do have the opportunity to refer the case to the Ombudsman. From my experience Boydens will probably not make you aware of this even though they are obliged to.
I felt I had to write this review because Boydens showed continued unprofessionalism, it was not one isolated incident.
¢â‚¬Â¢ I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens Management to seek legal advice before communicating with them further.
¢â‚¬Â¢ Undertook the same repair to a leaking roof in my top floor flat three times during the course of three years, all repairs failed within a short time frame.
¢â‚¬Â¢ Boydens promote themselves as being part of the Ombudsman Scheme but despite asking for this to be registered as official complaint multiple times (two times in bold red text) Boydens did not do this and at no point did Boydens tell me I had the option to go the ombudsman until I had literally spelt it out for them.
¢â‚¬Â¢ The ombudsman ordered Boydens to pay myself 1.5 X the maximum compensation normally awarded due to negligence in their duties.
¢â‚¬Â¢ Took 5/6 months of myself chasing Boydens around on two of the three repairs to actually get the work done, the ombudsman agreed the lack of interest from Boydens was completely unacceptable.
Please note if you have issues where you think Boydens are not acting in a professional manner and have been negligent you do have the opportunity to refer the case to the Ombudsman. From my experience Boydens will probably not make you aware of this even though they are obliged to.
I felt I had to write this review because Boydens showed continued unprofessionalism, it was not one isolated incident.
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Latest Reviews
15th Jan 2020
reviewed by 'Rawdon'
11th Dec 2019
reviewed by 'June'
22nd Aug 2018
reviewed by 'Julie'
21st Aug 2018
reviewed by 'Customer'
Opening Hours
Address
Boydens
Aston House, 57-59 Crouch Street
Colchester
Essex
CO3 3EY
01206 762244
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £185,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 5 | 1 | 6 | 1 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 24,2022
May 24,2022
0
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As a renter, found Boydens in Colchester an absolute pleasure to work with! Understanding, professional, prompt and transparent. Highly recommend!...
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Jul 08,2020
Jul 08,2020
6
people found
this helpful
this helpful
One of the worst agents in Colchester
After my first review in January 2020. I progressed my complaint through the Ombudsman. Who found in my favour and fined Boydens....
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Jan 15,2020
Jan 15,2020
3
people found
this helpful
this helpful
After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat.
Be aware that the reports by the ...
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Dec 11,2019
Dec 11,2019
0
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I am most impressed with the Customer Service that Laura Pattinson has provided me with regard to my property. She has worked really hard to get new tenants before Christmas and give me 'peace of mind' over the holiday period.
Thanx Laura - much appreciated......
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Aug 22,2018
Aug 22,2018
1
people found
this helpful
this helpful
We chose Boydens because of their positive and optimistic approach and their genuine interest in our property. They dealt with the whole process in a reliable and professional manner. No hesitation in recommending them....
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Comment on agent fees
Reasonable
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Aug 21,2018
Aug 21,2018
6
people found
this helpful
this helpful
It doesn't seem the agency care whether you call and leave a voice mail or email to to view property or even confirm you want the property to let. Terrible experience. Their automated email will find some good match for you and when want to ...
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Comment on agent fees
N/A
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Sep 09,2017
Sep 09,2017
5
people found
this helpful
this helpful
Terrible communication, no apparent ownership of issues, have spoken with 4 different people trying to get feedback on an offer made for a property. Latest response was "we are very busy today", I really would like to pass that comment on to the vendor who is ...
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Comment on agent fees
n/a I am a buyer not a seller
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Nov 12,2016
Nov 12,2016
9
people found
this helpful
this helpful
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.'
Ben dealt with us for a property ...
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Comment on agent fees
Charging an admin fee and then not actually doing any admin = Bad.
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Jul 05,2016
Jul 05,2016
5
people found
this helpful
this helpful
Me and my partner were with Boydens for 2 years and put up with living in damp for 1 1/2 yrs there. they are terrible at organisation and getting people to come get things sorted. waited months to get thermostat moved and the did do it but 2 week ...
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Comment on agent fees
Its terrible the fees are ok if you are getting a good property but where we was i wouldnt even let an animal sleep in let alone a human being.
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Jul 05, 2016
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(1)
Good afternoon Philip, thank you for your comments. I will refer you again to the contents of our conversation in that we do not own the properties and the landlord is responsible for maintenance of the property. It was also the landlord who retained the amount noted from your deposit not Boydens. If you are as unhappy as you suggest may I respectfully invite you to submit a formal complaint so that the matter can be addressed with you personally, you have our details. ...
Feb 16,2016
Feb 16,2016
7
people found
this helpful
this helpful
Lettings dept has for years been inept in what is actually a really simple process. So often they don't return calls, which is annoying but not even the start of it. For some time now I have been getting the verious tenents to call me ...
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What agent could do to change your mind?
Not worth the hassle but in the scheme of things they're about mid level.Attached Filesnbsp;
Comment on agent fees
Not worth the hassle but in the scheme of things they're about mid level.
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Feb 09,2016
Feb 09,2016
5
people found
this helpful
this helpful
Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired ...
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What agent could do to change your mind?
reasonable feesAttached Filesnbsp;
Comment on agent fees
reasonable fees
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Aug 29,2015
Aug 29,2015
3
people found
this helpful
this helpful
This agent needs to learn who her client (the vendor) is and not support the buyer, to the point of making us feel like we were being unreasonable when her precious protege wasn't performing with the purchase. We had serious doubts over the weeks and ...
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Jun 10,2015
Jun 10,2015
4
people found
this helpful
this helpful
Me and my partner have received inconsistent and lackluster service from Boydens.
They appeared professional and laid back up until the time we had signed up and paid our fees.
The flat was visibly nice on the surface but after we moved in the issues ...
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Apr 28,2014
Apr 28,2014
5
people found
this helpful
this helpful
Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the ...
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What agent could do to change your mind?
Being vaguely organized would help.Attached Filesnbsp;
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Dec 27,2013
Dec 27,2013
3
people found
this helpful
this helpful
As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my ...
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What agent could do to change your mind?
Actually actively do somethingAttached Filesnbsp;
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May 06,2013
May 06,2013
4
people found
this helpful
this helpful
Boydens Block Property Management review
¢â‚¬Â¢ I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens ...
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Jun 07,2012
Jun 07,2012
4
people found
this helpful
this helpful
Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 10:50 AM 05/02/2018 by Louise Pemble
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
