This is a rogue agency. They have previously operated under the name of Flatmatematch, and were notorious for bad service, outright lies to both tenants and landlords, and even not returning deposits. I thought that by opening a new company, their business model would have changed. I am appalled to see they continue to operate as they used to.
Also, in similar types forums on their previous agency, they were even uncovered posing as "tenants", writing themselves good reviews. So, I would beware of Lucy P and Harry\'s comments.
The unfortunate truth is that these agents, like many others in London, use the absence of regulation in the letting sector and go unpunished doing their business.