Landlords avoid at all costs. Agent states "fantactical about customer service" should state "could not care less". When you complain of not recieving rent money it is always an "administration error", recently charged for a resigning fee that they had forgotten about from three years prior. When i complained very aggressively told, it was my fault for not checking what they had charged me at time. The person in charge is an illusive and mysterious guy by name of Tony Williams, who they will never give you his contact details for. Avoid, avoid, avoid.
What agent could do to change your mind?
Be polite and courteous
Respond to phone calls and emails
Do not charge landlords for your own mistakes
Ensure that landlords are paid
Have the \'boss\' contactable
Do not treat customers with contempt