Appalling agency - avoid them at all costs. They are completely dishonest, rude, and will stop responding to any of your emails or issues as soon as the contract is signed. We battled with them for 2 months over an issue with the toilet not working - they said they wouldn\'t fix it as they didn\'t think it was a "high priority issue" (!). Several times they have claimed we didn\'t pay rent, when in fact we all have proof of payments for the rent and it was due to an "error" in them allocating where the rent came from (but it has happened so many times I\'m a bit suspicious of these errors). Since giving the keys back, they refuse to give our deposits back saying there is rent missing - but yet again we have proof of payments for every month of rent. AVOID AT ALL COSTS...Hope this will help anyone looking to rent a flat with this agency.